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Night Operations Supervisor

2 months ago

Des Moines, Iowa, United States Hotel Resource Full time

Industry: Hospitality - Hotel, Transportation

Position: Hotel Night Auditor

Company: Hotel Resource

Location: Not Specified

Category: Hospitality - Hotel, Transportation

Degrees Required: Not Specified

Employment Type: Full-Time

Management Role: No

Job Overview:

The Hotel Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position is responsible for conducting end-of-day financial processes and overseeing hotel activities while maintaining a high level of guest satisfaction.

Key Responsibilities:

  • Check guests in and out using the hotel management system.
  • Handle guest reservations via phone and in-person interactions.
  • Manage the hotel switchboard to facilitate guest communication and requests.
  • Balance cash drawers and prepare daily financial reports.
  • Supervise the gift shop operations and manage transactions.
  • Address safety and security concerns in accordance with established protocols.
  • Operate laundry equipment and assist with housekeeping tasks as needed.
  • Maintain cleanliness and organization in all work areas.
  • Perform additional duties as assigned.

Qualifications:

  • High School diploma or equivalent is required.
  • Proficient in computer operations and software.
  • Strong customer service skills are essential.
  • Ability to interpret safety guidelines and operational procedures.
  • Effective communication skills for interacting with guests and team members.
  • Basic mathematical skills for financial transactions and reporting.

Physical Requirements:

The role requires the ability to sit for extended periods while using a computer and telephone. Candidates must be able to climb stairs and lift up to 50 lbs. Clear communication in a busy environment is necessary.