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Banquet Operations Coordinator

2 months ago

Des Moines, Iowa, United States StepStone Hospitality Inc. Full time
Job Overview

Position Summary: The Banquet Operations Coordinator is responsible for overseeing all aspects of banquet functions and ensuring a seamless experience for clients and guests.

Key Responsibilities:

  • Possess a thorough understanding of market dynamics, including banquet and catering revenues, pricing strategies, and sales techniques.
  • Collaborate closely with clients to finalize all details related to banquet events.
  • Maintain an awareness of competitive offerings in the surrounding markets.
  • Understand the capabilities and limitations of the hotel and its departments that may influence sales tactics.
  • Adhere to established sales policies and procedures as outlined in the annual marketing strategy.
  • Conduct personal sales outreach and site visits for prospective clients.
  • Document all interactions with clients, including event specifications, food and beverage requirements, and other pertinent details.
  • Enhance revenue generation through effective upselling techniques.
  • Participate in trade shows and local events to foster networking opportunities.
  • Innovate creative marketing strategies to attract new business.
  • Meet and exceed both individual and team sales targets as defined in the annual marketing plan.
  • Evaluate and adjust room merchandising strategies to optimize overall revenue.
  • Ensure budgeted revenue and expense targets are met while maximizing departmental profitability.
  • Follow correct procedures for financial transactions and maintain security of financial assets.
  • Address and resolve guest inquiries and complaints in a professional and timely manner.

Qualifications:

  • Ability to lift a minimum of 20 pounds and perform physical tasks such as pushing, bending, and reaching.
  • Strong communication skills, including writing and typing proficiency.
  • Knowledge of all hotel departments and their functions.
  • Familiarity with applicable health, safety, and legal regulations at the federal, state, and local levels.
  • Exceptional mathematical and computer skills are essential.
  • A college degree along with relevant training and experience is required; additional education is preferred.
  • Ability to obtain necessary licenses or certifications in a timely manner.
  • CPR certification is required; first aid training is preferred.
  • Proficiency in additional languages is a plus.
  • Willingness to travel occasionally as needed.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer.