Campus Store Director
1 week ago
About Follett
Follett is a leading provider of educational products and services to schools and universities.
Job Summary
We are seeking a highly motivated and experienced Campus Store Director to lead our campus store operations. The successful candidate will be responsible for driving sales growth, ensuring exceptional customer service, and maintaining operational excellence.
Key Responsibilities
- Store Operations
- Develop and implement strategies to drive sales growth and improve customer satisfaction.
- Manage store inventory, including ordering and receiving merchandise.
- Ensure accurate and efficient processing of transactions.
- Team Management
- Recruit, train, and develop a team of sales associates and managers.
- Provide coaching and feedback to ensure excellent customer service and sales performance.
- Customer Service
- Develop and implement customer service strategies to ensure exceptional customer experience.
- Monitor and address customer complaints and concerns.
- Reporting and Analysis
- Prepare and analyze sales reports to inform business decisions.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements
- Bachelor's Degree or Equivalent.
- 3-5 years of retail management or customer service experience.
- Strong organizational and problem-solving skills.
- Academic retail experience is a plus.
- Strong communication and presentation skills.
- Advanced relationship building and customer outreach skills.
- Minimal travel required.
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