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Director of Cafe Operations

3 months ago

Tallahassee, United States Lucky Goat Coffee Full time

Lucky Goat Coffee is a specialty coffee production roaster based out of Tallahassee, Florida and making waves nationally. Since opening in 2010, Lucky Goat Coffee has continued to remain focused on the expansion of the brand through exceptional customer interactions and company specialization. Here at Lucky Goat Coffee, we are embarking on a new chapter in our story-where innovation and quality are at the forefront of continued growth.  

 

On the journey towards expanding our brand, we are strengthening our Café Leadership further to include a Director of Café Operations for our corporate cafes. This position will oversee all daily operations for Lucky Goat six corporate cafes in Tallahassee, FL. The Director of Café Operations will lead café teams in Lucky Goat’s vision, define and meet growth benchmarks, and continue to enhance the customer experience our customers have come to love 


Requirements 


  • Bachelor's degree in relevant field or equivalent work experience required. 
  • Minimum of five years of management experience within a food service industry with a heavy emphasis on operations.  
  • Demonstrated successful track record of leading teams and directing the execution of food and beverage operations.  
  • Managed 50+ employees, ideally within multi-unit establishments.  
  • A true operator, comfortable with hands on approach, focused on efficiency and perfecting the details.  
  • Knowledge of best practices for risk management, food prep, and service. 
  • Significant experience in a fast-paced environment with proven success in scaling systems and teams to meet company objectives. 
  • Exceptional communicator and active listener with the ability to make connections with people at all levels of the company. 
  • Ability to make quick decisions based on sound judgment and best practices guidelines. 
  • Flexible work schedule, ensuring availability during peak business volume.   
  • Genuinely passionate about the coffee business, the Lucky Goat Coffee brand, and the people. 

 

Job Responsibilities 


  • Oversees Cafe Leadership in performing day-to-day operations of Lucky Goat Coffee corporate cafes and catering outlets.  
  • Responsible for leading our cafe teams to deliver exceptional in-store experience driving traffic, sales, and customer loyalty. Ensuring all customers receive excellence in both products and services. 
  • Develop and maintain an operating budget in partnership with Senior Leadership and our Finance Department. Accountable for setting and hitting revenue and gross profit targets, payroll budgets and managing all cafe expenses.   
  • Establish a staffing plan and lead recruiting efforts for café needs from initial interview to onboarding completion in partnership with Human Resources. Provide continuous coaching and development to café leadership teams to inspire success and continued career growth. 
  • Oversee performance management process for café employees and continuously improve competencies and developmental tools with the support of HR and the Education departments.  
  • Provide concise communication and leadership to café management regarding standards, operational functions, and expectations for performance. Identify and implement best practices and systems for customer experience, sales, staffing, and inventory management.  
  • Cultivate a positive and values-based culture that inspires, develops, and recognizes commitment to craft, customer focus, and a drive for results that delivers a superior guest experience. 
  • Develop a high-quality and safe operational environment by establishing and maintaining excellence in food and beverage preparation and execution in accordance with Food Safety and sanitation standards. 
  • Responsible for deployment of initiatives to continuously manage shrinkage and oversee cash handling for all locations. 
  • Oversee outside vendor partnerships to ensure strong working relationships are established and maintained.  
  • Maintain strong working relationships with all departments within Lucky Goat Coffee. Ensuring that all location needs are properly met utilizing these inner company partners.   

 

Reports 

 

The Director of Café Operations position reports directly to the Vice President of Branding.  

 

Benefits 


  • Employee Discount of 25% off. 
  • Competitive Paid Time Off Policy along with Paid Holidays  
  • Healthcare package including supplemental dental and vision. 
  • 401K along with company matching. 
  • All the coffee you can drink 

 

All benefits subject to change based on applicable laws and/or Company’s lawful discretion.  Benefits plan terms and applicable law control with respect to insurance terms.