IT Support Specialist
2 weeks ago
Job Type:
Full-time
Overview:
Avelo Airlines, Inc. is redefining air travel with a commitment to affordability, convenience, and reliability. Our mission is to inspire travel through exceptional service and operational excellence. We are seeking an IT Support Coordinator who will play a crucial role in ensuring our technology systems operate smoothly and efficiently.
ROLE PURPOSE:
The IT Support Coordinator is responsible for maintaining and enhancing the performance of our workstation and software systems. This role is essential for fostering seamless collaboration among our teams and continuously improving our operational processes.
KEY RESPONSIBILITIES:
1. Manage the logistics and repair of IT equipment assets:
- Oversee the shipping and receiving of IT assets
- Accurately track asset assignments
- Ensure proper recycling and reuse of hardware
- Administer installations of operating systems, applications, drivers, and firmware
- Handle hardware warranty repairs
- Deliver tier-one helpdesk assistance
- Manage user account creation and password resets
- Process user terminations efficiently
- Install and document network equipment, including routers, firewalls, switches, and printers
- Create and maintain how-to guides and procedural documentation
- Clarify helpdesk tickets and gather necessary data
- Escalate issues to higher-level support as needed
- Ensure adherence to service level agreements (SLAs)
QUALIFICATIONS:
- Basic understanding of Windows 10 installation and configuration
- Experience in troubleshooting computer issues with a focus on timely resolution
- Familiarity with asset management processes
- Strong analytical and critical thinking skills
- Ability to identify root causes and develop effective solutions
- Collaborative mindset with excellent communication skills
- Willingness to travel for training or support purposes
- Bachelor's degree in Computer Science or a related field
- A+ or Network+ Certification or higher
- Microsoft Mobility Certification (MTA, MCSE, or MCSA)
- Experience in the aviation industry
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