Customer Service Management Lead

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Essilor Full time

**Job Overview**

Essilor is seeking a Customer Service Management Lead to join our team. As a key member of our customer service area, you will be responsible for managing the day-to-day operations and ensuring excellent customer experience.

**Key Responsibilities**

* Supervise and train customer service employees to ensure high-quality service delivery*

* Manage the customer service area to optimize efficiency and productivity*

* Maintain attendance and engagement levels among employees*

**Required Skills and Qualifications**

* 2+ years of experience in customer service management*

* Strong leadership and training skills*

* Excellent communication and problem-solving abilities*

**Benefits**

* Competitive salary: $80,000 - $110,000 per year*

* Comprehensive benefits package, including medical, dental, and vision insurance*

* Opportunities for professional growth and development*

**About Essilor**

Essilor is a leading provider of ophthalmic optics and solutions. Our mission is to help people see the world with clarity and confidence.



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