Client Services Associate
2 weeks ago
The Client Services Associate (CSA) serves as the initial and final point of contact for our members, embodying the spirit of our establishment. The CSA addresses all preliminary inquiries and concerns from guests while fostering a lively and supportive environment for our clientele.
Position Responsibilities
Key Duties
- Welcome all members and guests with a friendly demeanor and bid them farewell as they leave the facility.
- Check in all members and guests in line with company protocols.
- Relay any messages via club software during member check-in.
- Answer phone calls in a courteous, helpful, and professional manner.
- Inform members and guests about special events.
- Uphold an atmosphere that makes members feel valued and welcomed.
- Address all member requests or escalate to management as necessary.
- Consistently maintain a professional attitude.
- Promote and sell retail merchandise.
- Coordinate member services such as tanning and hydro-massage.
- Process payments for member services in accordance with company guidelines.
- Possess thorough knowledge of club facilities, services, and schedules.
- Keep a tidy and organized workspace.
- Assist with various projects as assigned by club management.
- Adhere to all policies and procedures outlined in the Team Member Handbook.
- Must obtain or maintain a valid Child/Infant CPR Certification.
- Prior experience working with children is preferred.
- Hold necessary certifications as mandated by local/state regulations.
- Occasionally lift up to 10 lbs.
- Frequently stand, bend, and squat.
- Climb and hang decorations as required.
Starting Hourly Wage: $14.42
Employment Type
Part-Time
About the Organization
Fitness Ventures LLC is a development company that operates CRUNCH Fitness franchise locations across the United States, providing communities with a wide range of amenities typically found in more expensive fitness clubs, all within a warm and welcoming atmosphere that is often hard to find in many fitness centers throughout North America.
The CRUNCH brand was founded with a mission that remains unchanged since its inception, centered around creating an inviting environment through our No Judgments Philosophy.
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