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Client Relations Specialist

2 months ago

Boulder, Colorado, United States Slade Glass Co Full time

ORGANIZATION:

Slade Glass Co. is a family-owned enterprise dedicated to the glass and glazing sector, offering comprehensive services in both residential and commercial glass installation, repair, and replacement. With a legacy of serving clients in Northern Colorado since 1961, we cater to a diverse clientele including homebuilders, remodelers, institutions, and commercial contractors.

GENERAL PURPOSE OF JOB:

This position presents an excellent opportunity for a proactive individual with a professional demeanor, strong ethical standards, and a commitment to delivering exceptional service. If you excel in a fast-paced, dynamic environment with minimal supervision, this role may be an ideal fit for you.

As the Front Office Coordinator/Customer Support Associate, you will provide essential administrative and clerical support at our business headquarters. This role is crucial in ensuring the smooth operation of our office and supporting a variety of staff members.

Moreover, you will represent the company as the primary point of contact for our customers, making it essential to possess a vibrant, customer-focused personality.

The objective is to deliver outstanding administrative support to our team and provide 5-star customer service that consistently surpasses the expectations of our valued clients.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Primary Duty

% of Time Spent Performing Duty

1. Manage all front desk functions, including welcoming visitors, answering phone calls, sorting mail, scanning and copying documents, and organizing office supplies.

35%

2. Assist customers via phone, in-person, and email with scheduling appointments, placing orders, product pick-up, and providing general information.

35%

3. Acquire knowledge of the glass industry to facilitate effective inside sales.

20%

4. Support internal communications by informing various staff members of relevant customer or job-related information.

10%

This role oversees: 0

JOB RESPONSIBILITIES:

  • Co-manage the front desk and reception area by greeting and assisting all visitors and customers.
  • Provide telephone support for incoming customer service inquiries to uphold our professional standards and ensure timely responses.
  • Assist in managing office inventory, including ordering supplies, documenting their receipt, and distributing them to staff.
  • Facilitate the flow of internal communications.
  • Prepare general correspondence, review documents, and process information for management.
  • Attend meetings and take notes as necessary.
  • Gain a comprehensive understanding of the glass and glazing industry, focusing on residential sales and service.
  • Track project deadlines and communicate them to management.
  • Lead special projects as directed by the general manager or operations manager.
  • Perform other administrative tasks as assigned.

JOB REQUIREMENTS:

  • Proficiency in Microsoft Office, Google Workspace, and general computer software is essential.
  • Self-motivated and a team player, capable of providing open and constructive feedback.
  • Strong organizational and critical thinking skills, with the ability to remain composed and focused in a busy office environment.
  • Excellent written and verbal communication skills, comfortable interacting with all levels of staff.
  • Ability to read, write, and comprehend standard business English; proficient in grammar, punctuation, and spelling.
  • Capable of organizing information according to established procedures.
  • Ability to file and retrieve materials following standard filing practices.
  • Exceptional time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced setting.
  • Operationally focused; takes initiative to resolve issues at the lowest level and is customer-centric.
  • Experience in construction or trades is preferred but not mandatory.
  • Adhere to company policies and procedures, demonstrating our core values and maintaining professional and ethical behavior at all times.

EDUCATION:

  • A high school diploma or equivalent is required; an associate's degree or higher is preferred; equivalent work experience is acceptable.

COMPENSATION:

  • Compensation is commensurate with experience, expertise, and qualifications.
  • Health benefits, optional dental/vision coverage, life insurance, six paid holidays, and optional 401K participation (non-matching) are offered.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • No specific certifications required.

TRAVEL & LOCATION: No travel is required. This position is based in Boulder, CO, with the possibility of occasional remote work after an initial observation period.

Compensation details: 22-26 Hourly Wage