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Client Relations Specialist

2 months ago

Boulder, Colorado, United States Slade Glass Co Full time

ORGANIZATION:

Slade Glass Co. is a family-owned enterprise dedicated to all facets of glass installation, repair, and replacement for both residential and commercial clients. With a legacy of service in Northern Colorado, we cater to homebuilders, remodelers, institutions, and commercial contractors.

GENERAL PURPOSE OF JOB:

This position is ideal for a proactive individual with a professional demeanor, strong ethical standards, and a commitment to providing exceptional service. If you excel in a fast-paced environment and can work independently, this role may be a great fit for you.

As the Front Desk Service Associate, you will deliver administrative and clerical support to ensure the smooth operation of our business headquarters. This role is crucial as you will often be the first point of contact for our clients, making a positive impression on behalf of the company.

The objective is to provide outstanding administrative support to our team while delivering 5-star customer service that consistently surpasses our clients' expectations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Primary Duty

% of Time Spent Performing Duty

1. Manage all front desk operations, including welcoming visitors, answering calls, sorting mail, and handling document scanning and copying.

35%

2. Assist customers via phone, in-person, and email with scheduling, product orders, pickups, and general inquiries.

35%

3. Acquire knowledge of the glass industry to enhance inside sales capabilities.

20%

4. Facilitate internal communications by keeping staff informed of relevant customer or project information.

10%

This role oversees: 0

JOB RESPONSIBILITIES:

  • Co-manage the front desk and reception area, greeting and assisting all visitors and clients.
  • Provide telephone support for incoming customer service inquiries to uphold our professional standards.
  • Assist in managing office supplies, including ordering, documenting receipts, and distributing items to staff.
  • Ensure smooth interoffice communication flow.
  • Prepare general correspondence and assist with document reviews for management.
  • Attend meetings and take notes as required.
  • Gain a high-level understanding of the glass and glazing industry, focusing on residential sales and service.
  • Track project deadlines and communicate updates to management.
  • Lead special projects as directed by management.
  • Perform other administrative tasks as assigned.

JOB REQUIREMENTS:

  • Proficiency in Microsoft Office, Google Workspace, and general computer applications is essential.
  • Self-motivated and a collaborative team player, open to constructive feedback.
  • Strong organizational and analytical skills, with the ability to maintain composure in a busy office environment.
  • Excellent written and verbal communication skills, comfortable interacting with all levels of staff.
  • Ability to read, write, and comprehend standard business English; proficient in grammar, punctuation, and spelling.
  • Capable of organizing information according to established procedures.
  • Skilled in filing and retrieving materials following standard protocols.
  • Exceptional time management and organizational skills, with the ability to prioritize tasks in a fast-paced setting.
  • Operationally focused, taking initiative to resolve issues at the foundational level and maintaining a customer-centric approach.
  • Experience in construction or trades is preferred but not mandatory.
  • Adhere to company policies and procedures, demonstrating professionalism and ethical behavior at all times.

EDUCATION:

  • A high school diploma or equivalent is required; an associate's degree or higher is preferred; relevant work experience is acceptable.

COMPENSATION:

  • Compensation is commensurate with experience, expertise, and qualifications.
  • Health benefits, optional dental/vision coverage, life insurance, and paid holidays are included, along with optional 401K participation.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • No specific certifications required.

TRAVEL & LOCATION: No travel is required. The position is based in Boulder, CO, with occasional remote work possible after an initial observation period.

Compensation details: 22-26 Hourly Wage