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Client Services Ambassador

2 months ago

Boulder, Colorado, United States Joint Knowledge MG Full time
Job Description

Overview

At Joint Knowledge MG, we prioritize exceptional customer experiences, and our Client Services Representatives play a vital role in achieving this goal. As a Client Services Representative, you will be part of a dynamic team that delivers outstanding service to our clients' customers, fostering long-term relationships and driving sales growth.

Key Responsibilities

  • Product Expertise: Develop in-depth knowledge of our clients' products to effectively communicate their benefits and features to customers, addressing their needs and preferences.
  • Customer Interaction Management: Maintain accurate records of customer interactions, processed orders, and service schedules, ensuring seamless communication and follow-up.
  • Problem-Solving and Initiative: Demonstrate a proactive approach to resolving customer issues, taking ownership of challenges and delivering solutions that exceed expectations.
  • Professional Attitude and Trustworthiness: Maintain a positive, professional demeanor, embodying trustworthiness and hospitality in all interactions with customers and colleagues.

Requirements

  • Education: High school diploma or equivalent required.
  • Experience: Minimum one year of experience in customer service or hospitality roles, such as retail or restaurant environments.
  • Product Knowledge: Ability to recognize, apply, and explain product knowledge to customers.
  • Continuous Learning: Commitment to ongoing learning and training to master the craft of hospitality and enhance customer experience.
  • Problem-Solving and Communication Skills: Effective problem-solving and excellent communication skills, with a passion for helping others.
  • Personal Qualities: Outgoing personality, passion for increasing in-person hospitality skills, and a dedication to building better relationships.

What We Offer

As an entry-level position, we provide comprehensive training to equip you with the skills and confidence to deliver exceptional customer service. Our collaborative environment encourages growth, and we welcome individuals who share our passion for helping others and delivering outstanding customer experiences.