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Bilingual Client Service Associate
2 months ago
Bilingual Customer Care Specialist - English/Korean
Company Overview: At Furniture For Life, we pride ourselves on our commitment to exceptional design and quality. We are currently in search of a Bilingual Customer Care Specialist fluent in both English and Korean to join our dedicated team. Our professionals prioritize building relationships, fostering teamwork, and striving for excellence in all endeavors.
Key Responsibilities:
- Manage incoming support inquiries from end-users and dealers efficiently
- Diagnose and resolve product and component-related issues
- Document interactions and maintain comprehensive records in our CRM system
- Generate precise work orders for processing
- Act as a representative for Furniture For Life brands
Qualifications:
- Strong analytical skills for effective troubleshooting
- Outstanding verbal and written communication abilities
- Commitment to delivering high-quality customer service
- Meticulous attention to detail
- Minimum of 2 years experience in customer service
- Proficient in Microsoft Office and Google Suite applications
- Familiarity with Salesforce or similar CRM platforms is advantageous