Client Support Specialist
1 week ago
Customer Service Representative | Bcipkg
Position Overview
As a Customer Service Representative, you will be responsible for managing sales information throughout the quotation, order entry, and delivery processes for both internal and external clients.
Key Responsibilities:
- Uphold the highest standards of trust and ethical conduct while adhering to established safety protocols and company policies.
- Receive and process customer orders through various communication channels including phone, mail, fax, and email.
- Verify details on purchase orders and provide confirmations to clients.
- Address any discrepancies in collaboration with customers or the sales team.
- Handle customer service tasks: maintain and update records, manage incoming customer complaints, and resolve product, quality, and shipping issues in accordance with established procedures.
- Respond to customer inquiries regarding pricing and product information.
- Offer technical and sales assistance as needed.
- Develop a comprehensive understanding of products and services to effectively troubleshoot issues, ensuring a high level of service.
- Communicate efficiently with other departments concerning products and sales.
- Perform additional duties as required.
This is a full-time position based in an office environment.
Qualifications & Skills:
- Preferred: Associate's degree.
- 1-5 years of relevant experience in a customer service capacity.
- Strong problem-solving abilities.
- Basic math skills, including proficiency in calculating discounts, interest, and percentages.
- Ability to manage multiple tasks and projects effectively.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office Suite, including Excel and Outlook.
- Exceptional interpersonal skills, with strong verbal and written communication abilities, fostering solid relationships with a diverse range of customers.
About Bcipkg:
Buckeye Corrugated, Inc. (Bcipkg) is a privately held, employee-owned organization with multiple corrugated manufacturing facilities. We specialize in a wide array of corrugated packaging solutions. Our services encompass custom-designed packaging, point-of-purchase displays, and fulfillment and logistics. We aim to create impactful packaging that shapes impressions and influences perceptions.
Bcipkg offers competitive compensation and a comprehensive benefits package, including medical, dental, vision, and life insurance, disability benefits, a 401(k) plan, paid time off, and holidays.
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