Logistics Operations Coordinator
2 weeks ago
**Logistics Operations Coordinator - Claims Management, Amazon Shipping**
We are looking for a dedicated professional to take on the role of Logistics Operations Coordinator, focusing on Claims Management within the Amazon Shipping program.
Core Responsibilities:
Escalation Oversight:
Oversee escalations from multiple sources, including support platforms, emails, and requests from Account Managers. Monitor claim escalations at the shipper and Account Manager levels, aiming to minimize exceptions through guidance and the implementation of solutions.
Standard Operating Procedures Review:
Assess and revise Standard Operating Procedures (SOPs) as necessary. Collaborate with the Core Operations team to manage the claims process, train team members, and ensure adherence to SOP standards.
Audit Responsibilities:
Perform regular audits and communicate key insights with stakeholders to guarantee compliance with approval and rejection accuracy targets.
Meeting Coordination:
Facilitate meetings with aggregators and shippers to resolve claim escalations and outstanding issues, while providing necessary support. Conduct thorough analyses and reviews of performance metrics, delivering insights to leadership and stakeholders.
Seller Issue Management:
Assume significant responsibility for seller-related issues, actively seeking process improvements as needed. Exhibit a strong commitment to detail, problem-solving skills, and a proactive approach.
Essential Qualifications:
- Bachelor's degree
- Proficient in spoken and written English
- Familiarity with Microsoft Office suite
- Experience in support or claims management operations
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