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Operations Support Associate

2 months ago

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Job Overview:

Join a dynamic team at Epiq Systems, where your contributions will be valued and recognized. As a Service Specialist – FAST, you will provide essential administrative support across various functions, including copy, print, mail, hospitality, facilities, and reception services.

This client-facing role offers the opportunity to assist multiple accounts within the local market, ensuring high-quality service delivery.

Key Responsibilities:
  • Mail Services: Manage the metering, sorting, and distribution of mail and accountable packages according to established schedules.
  • Copy Services: Accurately produce copy, print, and scan projects following detailed instructions.
  • Reception Duties: Answer incoming calls, direct them appropriately, and greet visitors with professionalism and warmth.
  • Hospitality Services: Oversee the maintenance of client conference rooms and common areas, ensuring they are clean, well-stocked, and ready for use.
  • Floor Coordination: Maintain copy rooms and general supplies, ensuring timely delivery and upkeep.
  • Facilities Services: Assist with minor office relocations, cleaning tasks, and liaising with key contacts regarding facility concerns.

Work Schedule: Flexibility is essential as you may need to cover for absences and vacations, with potential changes to your work location.

Qualifications:
  • High School Diploma or GED.
  • Minimum of 1 year of experience in a customer service role.
  • Strong multitasking abilities with a keen attention to detail.
  • Professionalism in resolving issues and handling client interactions.
  • Physical capability to lift or move items weighing up to 40 lbs, and manage heavier loads using appropriate equipment.
  • Willingness to work in various locations as required.

At Epiq, we are committed to fostering an inclusive environment that respects diversity and provides equal opportunities for all candidates. We encourage individuals from all backgrounds to apply.

About Epiq: Epiq Systems is a premier global provider of integrated technology and services tailored for the legal sector, including eDiscovery, managed services, and regulatory compliance. Our mission is to simplify complex legal processes, ensuring efficiency and clarity for our clients worldwide.