Logistics Operations Specialist

2 weeks ago


Gainesville, Georgia, United States Syfan Logistics Full time

Thank you for considering a career with Syfan Logistics. We are seeking a dedicated Logistics Coordinator to enhance our logistics operations team.

Position Overview:
Your primary responsibility will be to ensure timely delivery of all shipments by effectively communicating with carriers and clients. You will play a vital role in fostering strong relationships with both customers and carriers.

Key Competencies:

  • Exceptional Customer Service: Deliver outstanding service that aligns with our dedication to customer satisfaction.
  • Technological Expertise: Leverage our transportation management systems and logistics technologies to optimize operations.
  • Adaptability & Problem Resolution: Respond to evolving load conditions and proactively address logistics challenges.
  • Operational Procedure Knowledge: Execute tasks in accordance with established protocols.
  • Team Collaboration: Enhance team performance through effective communication and cooperation.
Essential Skills:
  • Strong interpersonal and customer service abilities.
  • Basic proficiency in computer applications, including Microsoft Office and logistics software.
  • Excellent organizational, time management, analytical, and problem-solving capabilities.
  • Ability to prioritize responsibilities and adapt swiftly to changing demands.
  • Team-oriented individual capable of thriving in a high-volume environment.
Responsibilities:
  • Efficiently dispatch carriers.
  • Manage load data utilizing logistics software.
  • Monitor driver activities and liaise with shippers and receivers.
  • Address inbound inquiries and resolve shipment delays.
  • Keep sales representatives informed of any issues.
  • Document all communications within the TMS logs.
  • Proactively identify and address load-related challenges.
Education and Experience:
  • A high school diploma or GED is required; a Bachelor's Degree is preferred.
Supervisory Duties: This role does not include supervisory responsibilities.

Work Environment: Professional office atmosphere, collaborating closely with the operations team.

Physical Requirements: This is a sedentary position that involves talking, listening, standing, walking, and operating a computer.

Work Schedule: Shift work may include daytime, evening, night, and weekend hours.

EEO Statement: We are an Equal Opportunity Employer.

Introductory Period: Performance evaluations will occur at intervals, with a comprehensive review at 90 days.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: We uphold an anti-discrimination policy.

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