Performance Escalation Specialist

3 days ago


New York, New York, United States Axonius Full time
About the Role

We are seeking a highly skilled Performance Escalation Engineer to join our team at Axonius. As a key member of our technical team, you will be responsible for delivering high-quality solutions that meet the needs of our customers.

Key Responsibilities
  • Rapidly respond to and resolve complex system and software-related issues, including outages and performance issues.
  • Collaborate with cross-functional teams to develop and implement proactive alerting and monitoring systems.
  • Provide primary operational support and engineering for multiple large distributed software applications.
  • Improve the reliability, quality, and time-to-market of our software solutions.
Requirements
  • 5+ years of senior-level experience in a customer-facing role supporting enterprise software.
  • 5+ years of professional experience working with Linux.
  • 2+ years of professional experience working with MongoDB, with a strong understanding of its internals and performance troubleshooting.
  • Experience with monitoring and related technologies (Grafana, Prometheus, APM) is highly desirable.
  • 2+ years of programming experience with one or more high-level languages, such as Python, Java, C/C++, Ruby, or JavaScript.
About Axonius

Axonius is a leading provider of cybersecurity solutions, committed to helping customers mitigate threats, navigate risk, and automate response actions. Our solutions are designed to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies.

We are a remote-first company with offices in New York, Tel Aviv, Austin, Sao Paulo, and Washington DC. We offer a competitive compensation package, including stock options, attractive benefits, and an annual bonus. Our culture values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome and supported.



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