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Incident Response and Escalation Specialist
2 months ago
Incident and Escalation Manager (EMEA)
The Incident and Escalation Management team (IEM) operates within Datadog's Global Support Engineering (GSE) division. We are seeking professionals with expertise in Incident Management and Escalation processes to enhance our support capabilities. In this role, you will be responsible for swift incident resolution and stakeholder engagement. Your contributions will include effective communication, technical involvement, and incident oversight for our international clientele. We prioritize a collaborative office culture and creative problem-solving, supporting a hybrid work environment to promote work-life balance.
Key Responsibilities:
- Facilitate the resolution of incidents and escalations for clients
- Develop and execute real-time monitoring solutions for customer infrastructures
- Manage, prioritize, and take ownership of client issues
- Oversee and coordinate communications during incidents
- Collaborate with various stakeholders to improve customer satisfaction
- Lead initiatives aimed at operational enhancements
- Draft and evaluate documentation and training materials
- Identify and resolve issues related to cloud infrastructure
- Recruit and mentor team members and stakeholders
Qualifications:
- Minimum of 1 year experience in an IT-related position
- Bachelor's degree in a relevant discipline or equivalent experience
- Understanding of Cloud computing and familiarity with scripting languages
- Proven ability to manage projects and solve problems in dynamic environments
Datadog values diversity and fosters growth. We encourage individuals passionate about technology to consider this opportunity, even if all qualifications are not met.
Benefits and Career Development:
- Equity options and stock purchase plans for new hires
- Opportunities for professional development and career advancement
- Mentorship and buddy programs
- A culture of inclusivity and community engagement
- Comprehensive global benefits
Benefits and career development opportunities may vary based on employment specifics at Datadog.
