Healthcare Communication Coordinator

1 week ago


Kansas City, Missouri, United States Children's Mercy Full time

Position Overview

Work Schedule:

Three 12-hour shifts per week

Limited Weekend Shifts on Friday/Saturday

Holiday Shift Rotation

The Transfer Center serves as the primary contact point for all direct admissions, consultations, and transport requests. Certified EMTs, Paramedics, LPNs, and CNAs, recognized by the International Association of Medical Transport Communication Specialists (IAMTCS), operate within the Transfer Center to provide essential services to our internal staff while also being the first point of contact for external referral providers. On average, the Communication Specialists manage approximately 2500 phone and radio communications daily. These communications include requests for direct admissions, Emergency Department referrals, neonatal/pediatric transport team requests, consultations with subspecialists, and various other responsibilities.

The Transfer Center is the hub of the Children's Mercy Critical Care Transport Team, recognized as one of the busiest neonatal/pediatric specialty teams in the nation for over a decade. Certified Flight Communicators (CFC) are responsible for receiving initial calls for our team, facilitating communication between referral providers and the appropriate medical control physician at Children's Mercy, dispatching teams via various transport methods, and ensuring continuous communication throughout the transport process. The dedicated staff in the Transfer Center plays a crucial role in maintaining the safety and efficiency of our Critical Care Transport teams across all transport modalities.

This role involves assisting community providers and internal physicians with urgent and non-urgent requests for specialty consultations, inpatient admissions, Emergency Department referrals, and dispatching the CMH Critical Care Transport team. The Communication Specialist also tracks and coordinates communication with the transport team during missions, emphasizing teamwork and collaboration.

At Children's Mercy, we are dedicated to fostering an inclusive environment for all individuals. A successful candidate will contribute to our mission of creating a workplace that mirrors the community we serve, aligned with our core values of kindness, curiosity, inclusion, teamwork, and integrity.

Furthermore, we prioritize transparency with all potential candidates. To ensure the safety of our patients, families, and staff, it is important to note that receiving the seasonal influenza and COVID-19 vaccines is a condition of employment for all staff members. New hires must be prepared to receive vaccinations if they are found to be non-immune to measles, mumps, rubella (MMR), and chickenpox (varicella), and/or lack evidence of tetanus, diphtheria, and acellular pertussis (Tdap) vaccination since 2005. If you are selected as a finalist for this position and have concerns regarding these vaccinations, medical and/or religious exemptions can be discussed with Human Resources.

Key Responsibilities

  • Triage and process all urgent and non-urgent requests from providers for transports, direct admissions, Emergency Department referrals, and consultations.
  • Implement quality improvement measures and lean standard work to enhance patient care communication.
  • Engage in ongoing education and professional development to broaden knowledge, improve performance, and optimize patient placement and throughput.

Required Qualifications

  • High School diploma or equivalent with 1-2 years of experience; clinical experience preferred.
  • Associate's Degree preferred.
  • One of the following certifications: Licensed Emergency Medical Technician (MO or KS), Licensed Paramedic (MO or KS), Certified Nurse Aide (MO or KS), Licensed Practical Nurse (MO or KS), or Multistate LPN License required upon hire.
  • Professional Certified Nursing Assistant (CNA) required upon hire.
  • CFC (Certified Flight Communicator) certification per IAMTCS preferred.

Benefits Overview

The benefits offered at Children's Mercy are among the many reasons we are recognized as one of the premier workplaces in Kansas City. Our benefits plans are designed to adapt to the evolving needs of our employees and their families.

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