IT Support Team Leader
2 weeks ago
Help Desk Supervisor
Position Overview:
The Help Desk Supervisor is tasked with the management of all personnel within the Enterprise Help Desk, ensuring effective staffing and optimal service delivery.
Key Responsibilities:
1. Oversee daily operations of the Help Desk team, ensuring high-quality service and support.
2. Manage staffing levels to meet the demands of a 24/7 service environment.
3. Implement best practices for service delivery and support efficiency.
4. Foster a collaborative team environment to enhance performance and employee satisfaction.
Qualifications:
Experience in a supervisory role within a technical support environment is essential. Strong leadership skills and a commitment to customer service excellence are required.
Company Overview:
PC Network is dedicated to providing exceptional support and service to our clients, ensuring their needs are met with professionalism and expertise.
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