Mixologist at Inn of the Mountain Gods

3 weeks ago

Mescalero, New Mexico, United States Inn of the Mountain Gods Full time
Position Title: Bartender (Various Locations)

Reports To: Bar Manager, Assistant Manager, Supervisor

Supervises: N/A

Summary of Position

The Bartender is tasked with the management, receipt, and storage of alcoholic beverages, including Spirits, Wine, and Beer, along with other bar supplies.

Key Responsibilities and Performance Expectations
  • Skillset
  • Demonstrates exemplary Hospitality Behaviors and Performance Standards.
  • Knows where to find the necessary information to complete tasks effectively.
  • Exhibits technical skills required to fulfill job responsibilities.
  • Understands the behavioral standards essential for task completion.
  • Takes initiative in problem-solving when standard solutions are unavailable.
  • Knows how to seek assistance when necessary to achieve goals.
  • Possesses comprehensive knowledge of products and services offered.
  • Provides guests with accurate directions and venue information, addressing comments or complaints in a professional and friendly manner.
  • Performance
  • Meets expected outcomes and standards in Key Responsibilities and operational procedures.
  • Adapts to challenges by discovering innovative solutions to achieve desired results.
  • Acts decisively to meet guest or internal customer needs in the absence of guidance.
  • Responds positively to change by utilizing skills effectively.
  • Supports the Quality Goal: "Do it right the first time."
  • Maintains the cleanliness and order of all areas, equipment, and furnishings.
  • Offers suggestions for performance improvement.
  • Behavior
  • Exhibits behavior consistent with company standards (Mission, Values, Hospitality Behaviors).
  • Approaches all tasks with enthusiasm and inspires others to do the same.
  • Maintains a positive demeanor in all situations.
  • Respects the individuality of others and fosters effective communication.
  • Speaks positively about guests and team members at all times.
  • Treats everyone with respect in all interactions.
  • Service
  • Prioritizes serving others.
  • Identifies and communicates the needs of guests effectively.
  • Takes prompt action to meet or exceed guest needs.
  • Seeks ways to enhance service delivery.
  • Offers assistance beyond job responsibilities to support overall success.
  • Takes ownership of guest issues until resolved.
  • Professionalism
  • Adheres to company appearance standards.
  • Upholds the reputation and image of the company in all situations.
  • Attendance
  • Follows company attendance policies.
  • Notifies supervisors of anticipated absences in advance.
  • Available for all special events and promotions.
  • Communication
  • Provides essential information to others in a timely manner.
  • Shares relevant information with the next shift to ensure continuity.
  • Listens actively to others and acts on their feedback when feasible.
  • Asks clarifying questions to understand expectations.
  • Reports guest feedback to supervisors.
  • Reports any issues with property or equipment to management.
  • Teamwork
  • Puts team success ahead of personal achievements.
  • Assists team members in achieving their goals.
  • Takes initiative to resolve conflicts among individuals.
  • Supports other departments in their success.
  • Shares ideas to enhance team success and guest satisfaction with management.
  • Contributes to discussions that promote progress during meetings.
  1. Essential Duties and Responsibilities include the following and may be adjusted at management's discretion:
  • Adheres to quality and sanitation standards.
  • Complies with all company policies and procedures.
  • Responsible for financial control policies, including revenue management and inventory security.
  • Knowledgeable in cocktail and drink preparation terminology.
  • Completes all opening and closing duties as required.
  • Keeps all bottles and bar equipment clean and organized.
  • Provides prompt, friendly, and professional service to guests and team members.
  • Maintains all necessary licenses and certifications.
  1. Supervisory Responsibilities
  2. Education and/or Experience Requirements
Must embody company values, which include Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all tasks with a positive attitude and encourages a collaborative team environment.
  • High School diploma or equivalent experience is preferred.
  1. Physical Demands
The physical demands outlined here are representative of those required to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, reach, and communicate effectively. The team member must occasionally lift and/or move up to 50 pounds and must be able to stand for extended periods.
  1. Work Environment
The work environment characteristics described here are representative of those encountered while performing the essential functions of this position.

The noise level in the work environment is typically loud, and the team member may be exposed to second-hand smoke and high-stress situations.

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