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Server at Inn of the Mountain Gods

3 months ago

Mescalero, New Mexico, United States Inn of the Mountain Gods Full time
Server Job Overview

Position Title: Server (Inn of the Mountain Gods)

Reports To: Restaurant Manager, Assistant Manager, Supervisor

Position Summary

The Server is responsible for delivering exceptional service to guests, taking orders, serving food and beverages, and providing detailed descriptions of menu offerings. Collaborates with team members to ensure guest satisfaction and maintains cleanliness of the dining area.

Key Responsibilities and Expected Behaviors

  • Skills
  • Exhibits Hospitality Standards and Performance Expectations.
  • Possesses the technical skills necessary to perform tasks effectively.
  • Takes initiative in resolving issues and finding solutions.
  • Demonstrates comprehensive knowledge of menu items and services.
  • Responds to guest feedback in a professional and timely manner.
  • Performance
  • Achieves expected standards in key responsibilities and operational tasks.
  • Innovates solutions to challenges encountered.
  • Proactively addresses guest needs.
  • Supports quality objectives and property upkeep.
  • Behavior
  • Aligns with company standards and values.
  • Approaches responsibilities with enthusiasm and a positive attitude.
  • Communicates effectively and respectfully with both guests and team members.
  • Service Excellence
  • Identifies and meets guest needs promptly.
  • Aims to enhance service quality and guest satisfaction.
  • Takes responsibility for resolving guest concerns until they are addressed.
  • Professional Conduct
  • Maintains appearance standards and upholds the company’s reputation.
  • Attendance
  • Follows attendance policies and notifies supervisors of any absences in advance.
  • May be required to work during special events.
  • Communication
  • Shares necessary information with team members and provides feedback promptly.
  • Team Collaboration
  • Prioritizes team success and supports fellow colleagues.
  • Resolves conflicts and contributes to the overall success of the team and department.
  1. Essential Duties and Responsibilities
  • Describes menu items and daily specials to guests.
  • Greets and serves guests, verifying identification for alcohol service.
  • Delivers food and beverages accurately while ensuring guest satisfaction.
  • Clears used items and maintains a tidy work environment.
  • Assists with various tasks as required.
  • Reports supply needs and adheres to company policies.
  1. Supervisory Responsibilities
  2. Education and Experience Requirements
  3. High School Diploma or equivalent; prior experience preferred.

At Inn of the Mountain Gods, we value Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Our team works collaboratively to achieve goals and foster a supportive environment.

  1. Physical Demands

This position requires standing, walking, lifting up to 50 pounds, and using hand-held devices. A clean and neat appearance is essential.

  1. Work Environment

The work environment may be loud and may involve exposure to second-hand smoke. Employees may encounter biohazardous materials and high-stress situations.