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Mixologist at Inn of the Mountain Gods

3 months ago

Mescalero, New Mexico, United States Inn of the Mountain Gods Full time
Position Title: Bartender (Various Locations)

Reports To: Manager, Assistant Manager, Supervisor

Supervises: N/A

Summary of Position

The Bartender is accountable for the management, reception, and storage of alcoholic beverages, wines, beers, and other bar supplies.

Key Responsibilities and Performance Expectations
  • Skills and Abilities
  • Demonstrates and articulates Hospitality Standards and Performance Expectations.
  • Knows where to source information necessary to fulfill tasks effectively.
  • Exhibits technical skills essential for completing responsibilities to the required standard.
  • Understands the behavioral values or standards necessary for task completion.
  • Takes initiative in problem-solving when standard solutions are not available.
  • Knows how to seek assistance from colleagues when needed to achieve objectives.
  • Possesses comprehensive knowledge of the products and services offered.
  • Provides guests with directions or relevant venue information and addresses all feedback promptly and professionally.
  • Performance Standards
  • Meets the expected outcomes and standards in Key Responsibilities and operational procedures.
  • Adapts to challenges and seeks innovative solutions to achieve desired results.
  • In the absence of guidance, takes charge to address guest or internal customer needs.
  • Responds positively to change by utilizing skills effectively to succeed.
  • Supports the Quality Goal; "Achieve excellence on the first attempt."
  • Maintains and protects the property, ensuring all areas and equipment are kept in pristine condition.
  • Offers suggestions for performance enhancement.
  • Behavioral Expectations
  • Exhibits behavior that aligns with the organization's standards (Mission, Values, Hospitality Behaviors).
  • Approaches all tasks with enthusiasm and inspires the same in others.
  • Maintains a positive demeanor in all situations.
  • Respects the individuality of others and fosters open communication.
  • Speaks positively about guests, team members, and the organization at all times.
  • Treats everyone with respect in all interactions.
  • Service Commitment
  • Prioritizes serving others.
  • Identifies and communicates the needs of guests and colleagues.
  • Takes swift action to meet or exceed the needs of others.
  • Finds ways to enhance service delivery for individuals or teams.
  • Offers assistance beyond job responsibilities to support overall success.
  • Takes ownership of guest issues until resolved.
  • Professional Standards
  • Adheres to appearance standards set by the organization.
  • Supports the organization's reputation and image in all circumstances.
  • Attendance Policy
  • Complies with attendance policies.
  • Notifies supervisors of anticipated absences as early as possible.
  • Availability to work during special events is required.
  • Communication Skills
  • Provides timely information necessary for others to succeed.
  • Shares essential information with the next shift to ensure continuity.
  • Listens actively to others without interruption and responds to feedback when feasible.
  • Asks clarifying questions to understand expectations better.
  • Reports guest feedback to supervisors or managers.
  • Reports any issues regarding property standards to supervisors or managers.
  • Team Collaboration
  • Puts the success of the team above personal achievements.
  • Assists fellow team members in achieving their goals without prompting.
  • Takes initiative to resolve conflicts among individuals.
  • Supports other departments in achieving their objectives.
  • Shares ideas to enhance team success and guest satisfaction with supervisors or managers.
  • Contributes to team meetings with constructive ideas.
  1. Essential Duties and Responsibilities include the following and are subject to change at management's discretion:
  • Adheres to quality and sanitation standards.
  • Complies with all organizational policies and procedures.
  • Responsible for financial control policies related to bar operations, including cash handling and inventory security.
  • Knowledgeable in cocktail and beverage preparation.
  • Completes all opening and closing duties as required.
  • Maintains cleanliness of all bar equipment and supplies.
  • Provides prompt, friendly, and professional service to guests and team members.
  • Complies with all regulatory and departmental policies.
  • Obtains and maintains necessary licenses.
  1. Supervisory Responsibilities
  2. Education and/or Experience Requirements
Demonstrates the organization's core values of Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all tasks with enthusiasm and fosters a positive environment. Collaborates effectively with team members to achieve shared goals.
  • High School diploma or equivalent experience is preferred.
  1. Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, and communicate effectively. The team member must occasionally lift and/or move up to 50 pounds and must be able to stand for extended periods.
  1. Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is typically loud. The team member may be exposed to smoke and other environmental factors. The team member may encounter challenging situations with guests and may experience high-stress conditions.