Account Executive, Membership Services

2 weeks ago

Washington, Washington, D.C., United States Washington Nationals Full time
Job Title: Account Executive, Membership Services

Join the Washington Nationals team as an Account Executive, Membership Services, and play a key role in maximizing renewal rates and driving revenue growth for our season plan holders.

Key Responsibilities:
  • Provide exceptional customer service to assigned accounts via all contact touch points, ensuring high levels of satisfaction and loyalty.
  • Upsell current accounts, generate referrals, and cross-sell groups, hospitality areas, and luxury suites to drive revenue growth.
  • Support clients with various technologies leveraged by the club that deliver season plan holder benefits, ensuring seamless experiences.
  • Contribute positively to the service team culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to service team meetings and training sessions to stay up-to-date on best practices and industry trends.
Requirements:
  • Bachelor's Degree in Business, Sports Management, Marketing, or a related field.
  • A minimum of two years of work experience in professional sports ticket sales and/or customer service.
  • Knowledge, skills, and abilities necessary to perform essential functions, including managing and servicing existing season plan accounts, handling customer service and ticketing issues, and learning new software programs.
What We Offer:
  • A competitive and comprehensive benefits package, including paid vacation and sick leave, paid holidays, medical, dental, vision, life, and AD&D insurance, short- and long-term disability insurance, flexible spending accounts, 401(k) and pension plan, access to complimentary tickets to Nationals home games, employee discounts, and a free onsite fitness center.
Equal Opportunity Employer:

The Washington Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

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