Chief Membership Officer

5 days ago

Washington, Washington, D.C., United States The American Institute of Architects Full time
Job Title: Managing Director, Membership

About the Role:

The American Institute of Architects (AIA) is seeking a highly skilled and experienced Managing Director, Membership to lead our membership growth and retention efforts. As a key member of our leadership team, you will be responsible for developing and executing innovative strategies to drive membership growth, improve member engagement, and enhance overall member value.

Key Responsibilities:

  • Develop and implement comprehensive business plans to achieve membership growth, retention, and optimal member satisfaction.
  • Lead recruitment and retention efforts through innovative campaigns that increase acquisition, conversion, and engagement of diverse member segments.
  • Oversee the development of targeted membership programs and strategies that align with AIA's strategic goals and global expansion efforts.
  • Collaborate with internal departments and cross-functional teams to drive member growth through integrated approaches.
  • Analyze membership trends, workforce shifts, and demographic changes to develop agile strategies that address evolving external challenges.
  • Ensure communications and branding for membership campaigns clearly convey AIA's value, enhancing member engagement and driving business transformation.
  • Lead the Membership & Engagement team in creating and monitoring annual operating plans and budgets aligned with strategic objectives.
  • Develop and monitor Key Performance Indicators (KPIs) to assess membership success, making data-driven adjustments as needed.
  • Foster cooperation across the Institute and component networks to achieve growth and retention goals.
  • Lead a high-performing team, ensuring staffing levels and expenses align with membership targets and AIA's core values.
  • Stay informed on market forces and conduct environmental scans to identify growth opportunities and better meet the needs of the architecture profession.
  • Enhance retention through member recognition programs and expansion of member benefits.
  • Spearhead efforts to capture greater market share by developing new member categories and engaging firms.
  • Lead national membership drive campaigns, ensuring adoption, resource development, and consistent support across the network.
  • Cultivate a "member-obsessed" culture within AIA, strengthening relationships with members, prospects, and key stakeholders.

Requirements:

  • Proven ability to collaborate across a complex organization and partner with various levels of management, staff, volunteers, and external stakeholders.
  • Strong leadership skills and demonstrated ability to influence, persuade, and drive change while fostering a collaborative, team-oriented culture.
  • Entrepreneurial mindset with the capability to manage large budgets and data, analyze membership trends, and develop accurate financial forecasts.
  • Demonstrated experience using new technologies to improve operational efficiency and enhance services for emerging and diverse member groups.
  • Exceptional analytical, communication, and organizational skills, with a strong record of achieving successful outcomes.
  • Advanced skill in Windows Office Suite with significant emphasis on skill using Excel, data manipulation and interpretation.
  • Certified Association Executive (CAE)
  • Strong analytical skills and demonstrated understanding of international member-serving organizations.
  • Experience with customer relationship management (CRM) software.
  • Experience and knowledge of optimizing technology to meet member needs.

What We Offer:

  • Medical, vision, and dental benefits
  • 401(k) plan
  • Flexible work arrangements
  • Paid time off
  • Flexible spending accounts
  • Income protection (Life Insurance Coverage up to 2x salary) & disability plans at no cost.
  • Tuition and membership reimbursements
  • AIA employees have access to a variety of other programs, including:
    • Employee Assistance Program (EAP) for employees and their family members
    • SmartBenefits transportation program, featuring up to $55 monthly in public transportation as well as pretax METRO parking
    • Computer purchase program
    • Fitness club discounts
    • Prepaid legal services program
    • Identity theft protection

Location: This position will periodically be required to be on-site at the AIA Headquarters in Washington, D.C when AIA returns to the newly renovated office at the completion of the renovation in Spring 2025.

Travel Requirements: Travel to industry events, components, and firms is estimated to be up to 10%.

AIA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability, in accordance with the applicable law.

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