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Client Success Specialist

2 months ago

Franklin, Tennessee, United States LeadsPedia Full time

LeadsPedia is seeking an on-site Customer Success Associate to enhance our expanding team. In this role, you will be dedicated to every facet of the customer journey, providing daily assistance and service to our clientele.

Key Responsibilities:

  • Outstanding Support: Provide exceptional customer service through direct interactions via LiveChat, phone, email, and support tickets.
  • Customer Satisfaction: Ensure that every customer feels valued and appreciated, leaving each engagement with a positive experience.
  • Collaborative Coordination: Work closely with Customer Management and Product Development teams to relay important insights regarding customer needs and feedback.
  • Expertise in Ticketing and Integration: Become proficient in the LeadsPedia system, assisting customers with their support tickets and integration inquiries. Comprehensive training will be provided to help you succeed.
  • Documentation Skills: Update and create documentation for our Platform/Portal, enabling customers to be informed and self-sufficient.
  • Professional Growth: Engage in cross-functional projects that offer growth opportunities in areas such as customer insights, operations, learning & development, and quality assurance.
  • Career Advancement: This position serves as a stepping stone; we will train you thoroughly and support your exploration of new roles within LeadsPedia if desired.

Qualifications:

  • A minimum of 1 year of experience in a Customer Service role, ideally within an Enterprise SaaS (Software as a Service) environment.
  • A college degree is required.
  • Excellent communication skills with the ability to simplify technical jargon for better understanding.
  • Persistent in following up on issues and projects that require completion.
  • A strong technical aptitude and a willingness to learn are essential.
  • Some travel (less than 10%) may be necessary for this role.

We value diversity and believe that a variety of backgrounds and interests can thrive in this position. Our team is collaborative, and we look forward to welcoming more unique perspectives.

About LeadsPedia:

LeadsPedia offers a hosted Lead Distribution and Call Tracking and Routing Software that provides advanced validation, verification, routing, and monitoring capabilities. With LeadsPedia, you can easily access the information that matters to you in one place, enabling faster and more informed decision-making.

Benefits:

  • Competitive compensation aligned with experience.
  • Comprehensive healthcare, dental, and vision coverage.
  • Catered lunches.
  • Flexible paid time off.
  • Regular team outings.
  • A new office space coming soon.

This position is based in Franklin, TN.