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Patient Services Coordinator
2 months ago
Livanta, the largest healthcare quality improvement organization in the United States, is seeking a Patient Service Representative to join its innovative team in Virginia Beach, VA. As a key member of the team, you will play a vital role in improving the lives and health of Medicare beneficiaries.
Key Responsibilities- Handle and triage beneficiary calls, ensuring timely and accurate responses to their inquiries.
- Perform case intake, staff the Medicare Helpline, and explain rights and responsibilities to patients covered by the Medicare program.
- Inform Medicare beneficiaries, healthcare providers, and other stakeholders of QIO activities and responsibilities.
- Develop and maintain positive relationships with external and internal customers.
- Prepare correspondence to physicians, facilities, and other healthcare organizations as needed.
- Process and maintain medical records, ensuring confidentiality and compliance with HIPAA and HITECH regulations.
- High school diploma or General Education Development (GED) required.
- Two years of customer service experience, with excellent oral and written communication skills.
- Ability to exercise sound judgment, organize multiple tasks, and collect data.
- Familiarity with database software programs, such as Microsoft Office.
Livanta is a trusted adviser to the Centers for Medicare and Medicaid Services (CMS) and has a unique understanding of beneficiaries. We have developed programs that improve beneficiary outcomes, increase satisfaction, and reduce readmissions. Our innovative approach to healthcare quality improvement has positioned us as a leader in the industry.
