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Patient Care Coordinator
4 weeks ago
As a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your responsibilities will include scheduling appointments, answering patient questions, and performing a variety of complex administrative tasks to support patient care delivery.
Key Responsibilities- Schedule appointments and outpatient procedures under general supervision, coordinating referrals, resources, and pre-authorizations as needed.
- Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes/minutes/files.
- Respond to telephone and written inquiries from internal and external sources, such as patients, providers, and insurance companies.
- Employ a high level of initiative and independent judgment to make decisions about prioritization and handling of incoming requests and difficult problems.
- Three years of Clerical, Customer Service experience required.
- One year of experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
- Experience with Electronic Medical Record systems preferred.
Sentara Healthcare offers an attractive array of full-time benefits, including Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
