Patient Care Coordinator

4 weeks ago


Virginia Beach, Virginia, United States Sentara Healthcare Full time
Job Summary

As a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your primary duties will include answering phones, scheduling appointments, and responding to patient inquiries.

Key Responsibilities
  • Schedule appointments or outpatient procedures under general supervision, coordinating referrals, resources, and pre-authorizations as needed.
  • Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes and files.
  • Empower patients by providing clear and concise information, addressing their concerns, and ensuring their needs are met.
  • Collaborate with healthcare teams to ensure seamless patient care delivery.
Requirements
  • Three years of experience in clerical, customer service, or a related field.
  • One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.
  • Experience with electronic medical record systems is preferred.
Benefits

Sentara Healthcare offers a comprehensive benefits package, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, and a 401(k) plan. Our organization values diversity, inclusion, and belonging, and we strive to create a work environment that is supportive and inclusive of all employees.



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