Events Operations Manager

1 week ago


Kansas City, Missouri, United States Hotel Kansas City - in the Unbound Collection by Hyatt Full time

Overview of the Position:

The Events Operations Manager plays a crucial role in overseeing the overall standards of Event Sales and Planning within a prestigious hotel environment. This position involves supervising Event Managers and administrative personnel for a hotel featuring 144 guest accommodations and 20,000 square feet of historic meeting facilities.

Key Responsibilities:

  • Foster a welcoming and customer-focused atmosphere while promoting teamwork.
  • Manage all phases of event execution, including pre-planning, resource allocation, marketing initiatives, on-site coordination, and post-event evaluations.
  • Ensure that budgeted sales and profitability targets are met or exceeded across all event segments.
  • Contribute to the development and execution of strategic marketing plans aimed at boosting Event revenues.
  • Assess each event opportunity to guarantee proper service delivery and appropriate assignment.
  • Build and maintain effective relationships with both internal teams and external partners.
  • Collaborate closely with the culinary team to establish pricing for specialized menus.
  • Work in tandem with Banquet and Set-Up Managers to uphold quality standards and enhance overall event setups.
  • Lead the Events team in cultivating long-term, value-driven relationships with clients to achieve hotel Event sales goals.
  • Assist in the forecasting and planning processes.

Qualifications:

  • A minimum of 4 years of progressive experience in hotel Event Planning is essential.
  • Proficiency in Microsoft Office and other relevant software.
  • Strong verbal and written communication skills for effective interaction with clients and team members.
  • Ability to actively listen and respond to client needs.
  • Capability to collaborate effectively with various departments.
  • Willingness to work evenings and weekends as necessary.
  • Exceptional organizational skills and attention to detail are required.


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