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Event Operations Supervisor

2 months ago

Kansas City, Missouri, United States Marriott Kansas City Country Club Full time

Job Overview:

The Event Operations Supervisor is tasked with ensuring the seamless functioning of the Banquet Department, emphasizing cost management and outstanding guest satisfaction. This role encompasses overseeing all elements of an event, including preparation, service, and post-event cleanup. The supervisor is responsible for recruiting, training, mentoring, and evaluating banquet staff. Exempt personnel are expected to dedicate their workday to fulfilling their job duties effectively.

Exempt managers are required to customarily and regularly direct the work of at least three full-time employees or their equivalents. Primary responsibilities must involve administrative, executive, or professional tasks for more than 50% of the time, alongside exercising discretion and independent judgment in their role.

Key Qualifications:

  • High School diploma or equivalent is required, along with a minimum of two years of progressive experience in a hospitality or related sector.
  • Previous supervisory experience is essential.
  • Proficiency in Windows operating systems is necessary.
  • Ability to communicate information and ideas clearly is a must.
  • Quick and accurate evaluation of alternative courses of action is required.
  • Capability to perform well in high-pressure situations is essential.
  • Maintaining composure and objectivity under stress is critical.
  • Effectiveness in addressing workplace issues, including anticipating, preventing, identifying, and resolving problems, is necessary.
  • Ability to assimilate complex information from various sources and adjust accordingly is important.
  • Strong listening skills to understand and clarify concerns raised by colleagues and guests are required.
  • Basic understanding of financial information and arithmetic functions is necessary.

Core Responsibilities:

  • Engage with guests and staff in a friendly, service-oriented manner.
  • Maintain regular attendance in accordance with company standards, adapting to the hotel’s needs.
  • Uphold high standards of personal appearance and grooming, including wearing the designated uniform and name tag.
  • Adhere to company standards and regulations to promote safe and efficient hotel operations.
  • Meet certification requirements relevant to the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
  • Prepare schedules and wage reports for all banquet staff.
  • Manage payroll and tip distribution for the banquet department.
  • Assist with the setup, service, and breakdown of banquet events as needed.
  • Coordinate food and beverage requirements for events with relevant departments.
  • Keep the kitchen informed of accurate guest counts for meal preparation.
  • Recruit, train, and assess all banquet personnel with support from the Food & Beverage Manager.
  • Review menu and service details with the Catering Manager and Food Production Manager.
  • Maintain updated information on banquet functions and communicate effectively with supervisors.
  • Ensure ongoing training for staff to uphold service standards and guest satisfaction scores.
  • Respond to guest requests promptly.
  • Prepare banquet checks, obtain guest signatures, and inform clients of payment procedures post-event.
  • Notify management of any materials or equipment that require ordering or replacement.
  • Manage liquor requisitions for banquet bars.
  • Ensure safety, sanitation, and cleanliness in service areas.
  • Implement loss prevention strategies among service staff.
  • Participate in weekly Food & Beverage meetings to ensure effective communication.
  • Provide coverage as scheduled in management on duty roles.
  • Conduct training sessions as necessary to enhance staff development.
  • Attend daily BEO meetings.
  • Foster professional relationships and maintain open communication with managers, staff, and other departments.
  • Ensure pre-event meetings are conducted for all functions.
  • Oversee the control and auditing of alcoholic and non-alcoholic beverages.
  • Review banquet staff hours for payroll processing and submit to accounting timely.
  • Supervise the work of Banquet Captains and monitor the performance of hourly service staff.
  • Assist management with special promotions or changes as needed.
  • Oversee the maintenance and control of all service equipment, submitting requests as necessary.
  • Cross-train in other Food & Beverage outlets as required.
  • Assist audio/visual teams as necessary.
  • Familiarize oneself with the operation of the P.O.S. system.
  • Address hazards and notify management promptly.
  • Submit supply orders for approval and maintain inventory levels.
  • Handle lost and found items according to established standards.
  • Perform other duties as assigned by management.

Property Overview:

Designed with the needs of guests in mind, Kansas City Marriott Country Club Plaza offers travelers a luxurious experience away from home. With convenient access to local attractions, this elegant hotel serves as an ideal base for both business trips and leisure stays. Guests can enjoy chic accommodations featuring modern amenities, including large flat-panel TVs, complimentary Wi-Fi, and spa-like bathrooms. After a restful night, guests can savor signature Starbucks coffee from the on-site café and indulge in meals from the hotel's restaurants, followed by a workout at the fitness center.

Company Overview:

As a leading entity in third-party hotel management, our expanding portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, representing top international lodging brands to luxury hotels and lifestyle resorts. Our global associates are dedicated to delivering exceptional service and achieving outstanding results, thriving in a culture that inspires excellence.

Benefits:

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.