Customer Relationship Banker

1 week ago

Sioux Falls, South Dakota, United States The First National Bank in Sioux Falls Full time
Job Overview

Position Summary:

A Customer Relationship Banker is a dynamic and client-oriented financial expert who plays an essential role in delivering a comprehensive array of banking services to our clientele. You will be tasked with fostering customer connections by identifying opportunities for engagement and making informed referrals, executing a variety of financial transactions, and ensuring accurate balancing of those transactions at day’s end. You will possess a thorough understanding of all banking products and services to enhance account relationships with both new and existing clients. Your role will also involve advising bank customers and prospects to effectively sell and cross-sell our offerings to fulfill their financial needs. Depending on branch requirements, you may manage a portfolio of clients. As a Customer Relationship Banker, your responsibilities will encompass and extend beyond those of a traditional Teller.

Our Core Values:

  • Family – We nurture, trust, and respect one another, our clients, and our stakeholders.
  • Independence & Innovation – We view change as essential to our success.
  • Relationships – We cultivate relationships grounded in integrity, loyalty, trust, and respect.
  • Stewardship – We care for ourselves to better serve others.
  • Teamwork – We support each other’s growth and achievements.

About Us:

The First National Bank in Sioux Falls has been dedicated to the Sioux Falls community since its inception in 1885. As the oldest bank in the area, our longevity is attributed to our commitment to service, stability, innovation, and family engagement. Over the past 135 years, we have worked tirelessly to foster the growth and vitality of our city and its surroundings. Our mission is to be recognized as a community leader by reinvesting our financial resources back into the communities we serve and promoting active employee participation in local volunteer initiatives.

The First National Bank Way, which combines our Mission Statement and Core Values, is the bedrock of our culture. It is a legacy we cherish and strive to uphold. Our culture is defined by integrity, service, and strong values; our Core Values have significantly shaped it.

Our Core Values are not mere words; they resonate deeply with our employees, clients, stakeholders, and communities. They define our identity as a business and guide our actions and decisions as we build successful relationships.

While the banking industry has evolved, our mission and values remain steadfast.

Key Responsibilities:

Sales & Service

  • Implement the Sales and Service strategy of the department while engaging with clients.
  • Deliver outstanding customer service by proactively interacting with clients, addressing their concerns, and resolving issues efficiently and professionally.
  • Conduct various banking transactions with accuracy and efficiency.
  • Manage cash handling duties, including balancing cash drawers and vaults, to ensure accuracy and security.
  • Assist clients in opening, closing, and managing different types of accounts, such as savings, checking, certificates of deposit (CDs), and retirement accounts.
  • Act as a financial consultant by identifying client needs and recommending suitable banking products and services, including loans, credit cards, and investment options, or directing clients to other departments as necessary.
  • Promote and cross-sell banking products and services to achieve sales targets and enhance overall customer relationships.
  • Effectively address customer complaints and issues, escalating them to the department supervisor or other bank colleagues as needed.
  • Utilize banking software and technology systems proficiently to facilitate transactions, account management, and customer interactions.
  • Monitor teller transactions and provide assistance as required.
  • Aim to meet established goals for both individual and team performance.
  • Deliver exceptional customer service by exceeding client expectations and fostering brand loyalty.
  • Additional responsibilities may be assigned based on location.

Quality Assurance

Adhere to the bank's guidelines, policies, and procedures to minimize errors.

  • Stay informed about banking regulations and compliance requirements to ensure all activities meet legal and ethical standards.
  • Ensure all customer transactions are processed accurately and without errors, as precision in financial transactions is vital for maintaining customer trust and compliance with regulations.
  • Document all customer account activities meticulously, including account openings, closures, and maintenance, ensuring all records are complete, accurate, and compliant.
  • Balance time effectively between assisting the teller team and engaging with clients.
  • Follow security protocols to safeguard bank assets and customer information, maintaining a secure banking environment.

Qualifications:

A high school diploma is required. One or more years of relevant experience or a combination of education and experience that would enable the incumbent to fulfill the responsibilities and required competencies of the position. Experience in cash handling, sales, and customer service is preferred.

Skills and Competencies:

  • Exceptional verbal and written communication skills.
  • Strong organizational skills and attention to detail, with a high degree of accuracy required.
  • Ability to foster relationships in a manner that ensures cooperation and positive outcomes.
  • Demonstrate a strong commitment to professional and innovative customer service.
  • Ability to adapt to the needs of the organization and colleagues.

Benefits:

  • Health Insurance
  • Dental & Vision Insurance
  • Profit Sharing
  • Paid Vacation & Holidays
  • Company-paid short and long-term disability
  • Tuition Reimbursement Program
  • Banking Perks
  • Community Volunteer Time
  • And More

  • Personal Banker

    4 days ago

    Sioux Falls, South Dakota, United States Quality Talent Group Full time

    Job DescriptionAbout this Role:We are seeking a highly motivated and customer-focused Personal Banker to join our team at Quality Talent Group. As a Personal Banker, you will play a critical role in building and maintaining strong relationships with our customers, providing them with exceptional service and support to help them achieve their financial...

  • Unlock Your Potential as a Bank Clerk/Banker

    3 days ago

    Sioux Falls, South Dakota, United States FusionWorks Full time

    About the RoleFusionWorks is seeking a highly motivated and customer-focused individual to join our team as a Bank Clerk/Banker. As a key member of our team, you will be responsible for providing exceptional customer service and financial expertise to our clients.Key ResponsibilitiesProvide expert advice and solutions to customers on various financial...

  • Customer Service Team Leader

    2 weeks ago

    Sioux Falls, South Dakota, United States Great Southern Bancorp Full time

    Role Overview As a Customer Service Team Leader, you will play a pivotal role in ensuring exceptional service delivery within our banking environment. Your responsibilities will encompass: Key Responsibilities Customer Engagement: Deliver a wide range of customer support services, including guiding clients on product offerings and ensuring adherence to...

  • Business Development Officer

    6 days ago

    Sioux Falls, South Dakota, United States First Western Bank & Trust Full time

    Job SummaryFirst Western Bank & Trust is seeking a highly skilled Commercial Banker to join our team. As a Commercial Banker, you will be responsible for developing new commercial loan business and maintaining existing relationships with clients.Key ResponsibilitiesBusiness Development: Conduct sales calls and meetings with prospective and existing customers...

  • Client Relationship Consultant

    2 days ago

    Sioux Falls, South Dakota, United States U.S. Bank Full time

    About the RoleAt U.S. Bank, we're on a journey to deliver exceptional customer experiences. As a Client Relationship Consultant, you'll play a key role in building and fostering relationships with our customers, providing them with personalized counsel and adapting to their evolving needs. You'll be the face of our bank, working closely with customers to...

  • Client Relationship Specialist

    1 week ago

    Sioux Falls, South Dakota, United States Design Tanks, LLC Full time

    Job OverviewPosition Title: Sales RepresentativeDepartment: Sales and MarketingReporting To: Director of Sales and Product ManagementFLSA Status: ExemptPrepared By: Human ResourcesPosition SummaryThe Sales Representative plays a crucial role in driving revenue growth by fostering and nurturing relationships with clients and customers. Responsibilities...

  • Sales and Relationship Manager

    2 weeks ago

    Sioux Falls, South Dakota, United States NYBERGS ACE Full time

    Become a valued member of the Nyberg's ACE Family, a well-established, family-owned business with a rich history of over 65 years in delivering exceptional service and quality products. If you are looking for a workplace that values your contributions and offers opportunities for professional growth, Nyberg's is the ideal environment for you. As a Full-Time...

  • Customer Support Associate

    2 weeks ago

    Sioux Falls, South Dakota, United States Stifel Full time

    Position OverviewAt Stifel, we are dedicated to offering our clients expert guidance, innovative strategies, and exceptional service to help them realize their long-term financial aspirations. Are you a motivated individual with a knack for providing outstanding client support, excellent organizational skills, and the ability to juggle multiple tasks? We are...

  • Client Relationship Specialist

    2 weeks ago

    Sioux Falls, South Dakota, United States HIRECLICK Full time

    Job OverviewJoin our dynamic team as a Client Relationship Specialist. Are you enthusiastic about fostering strong partnerships with clients and ensuring their success? If you excel in a vibrant, fast-paced environment where your contributions truly matter, this role is tailored for you.We prioritize a healthy WORK/LIFE balance, allowing you to enjoy your...

  • Financial Professional

    21 hours ago

    Sioux Falls, South Dakota, United States Security Bank Full time

    We are seeking enthusiastic and team-oriented individuals to join our outstanding Security Bank team for the following opportunities:YP Ag Banker: Assist in managing and growing our client base, providing exceptional customer service and support.Credit Analyst: Analyze financial data and creditworthiness of clients, providing recommendations for loan...

  • Customer Service Director

    5 days ago

    Sioux Falls, South Dakota, United States Riverhead Resources Full time

    About the RoleWe are seeking an experienced and driven Customer Service Manager to join our Sales team at Riverhead Resources. In this role, you will be responsible for fostering long-term, profitable relationships with our key customers.Key ResponsibilitiesDevelop and maintain strong relationships with stakeholders within assigned accountsUnderstand...

  • Customer Service Representative

    4 days ago

    Sioux Falls, South Dakota, United States Goodin Company Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Goodin Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Assist customers in identifying and obtaining required parts...

  • Customer Support Specialist

    2 weeks ago

    Sioux Falls, South Dakota, United States Bank Northwest Full time

    Customer Service Representative IJob Category: Customer Service/TellerJob DetailsOverviewPRIMARY RESPONSIBILITIESAs a Customer Service Representative I, you will be accountable for executing customer transactions, both internal and external, with precision and professionalism.Your role will involve fostering customer relationships that allow for the...

  • Customer Service Representative

    4 days ago

    Sioux Falls, South Dakota, United States Valvoline Full time

    About the Role:As a Customer Service Advisor at Valvoline, you will be responsible for delivering exceptional customer experiences and building lasting relationships with our clients.Key Responsibilities:Create a positive and welcoming atmosphere for our customers, ensuring they feel valued and respected.Present and explain our products and services in a...

  • Customer Service

    1 month ago

    Sioux Falls, South Dakota, United States Hy-Vee Food Stores Full time

    Welcome to our team at Hy-VeeOur commitment to providing excellent customer service is at the heart of everything we do. Join us in creating a positive shopping experience for our customers and building strong relationships with our team members.Job Description:Job Title:Customer Service Department:GroceryFLSA:Non-ExemptGeneral FunctionProcessing mail,...

  • Customer Service Advocate

    1 week ago

    Sioux Falls, South Dakota, United States Midco Full time

    Position Overview:As a vital member of Midco's customer service division, the Customer Experience Specialist plays a crucial role in enhancing customer satisfaction and loyalty. This full-time position allows for remote work, with all necessary equipment provided to ensure a seamless work experience.Key Responsibilities:Engage with customers to troubleshoot...

  • Customer Engagement Specialist

    2 weeks ago

    Sioux Falls, South Dakota, United States Billion Auto Full time

    Customer Engagement Specialist RoleBillion Auto is seeking motivated individuals to become part of our team as Customer Engagement Specialists. If you have a passion for assisting customers, managing incoming calls, coordinating appointments, and fostering customer relationships, this position may be an excellent fit for you.Key Responsibilities:Handling...

  • Customer Acquisition Manager

    5 days ago

    Sioux Falls, South Dakota, United States Animal Health International Full time

    Job SummaryAs a Sales Representative for Animal Health International, you will be responsible for driving sales growth through strategic sales calls, while delivering exceptional customer service and support.Key ResponsibilitiesDevelop and execute sales strategies to meet or exceed sales targets.Build and maintain strong relationships with customers,...

  • Customer Service Representative

    1 day ago

    Sioux Falls, South Dakota, United States Ssbia Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Ssbia. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction.Key ResponsibilitiesProvide exceptional customer service to the...

  • Customer Service Representative

    3 days ago

    Sioux Falls, South Dakota, United States Sullivans Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sullivans. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key...