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Customer Support Specialist

2 months ago

Sioux Falls, South Dakota, United States Bank Northwest Full time

Customer Service Representative I

Job Category: Customer Service/Teller

Job Details

Overview

PRIMARY RESPONSIBILITIES

As a Customer Service Representative I, you will be accountable for executing customer transactions, both internal and external, with precision and professionalism.

Your role will involve fostering customer relationships that allow for the effective communication of product knowledge and services, ultimately leading to successful product delivery or referrals.

Demonstrating proficiency in computer systems is essential for processing banking transactions efficiently.

You will also be responsible for adhering to operational protocols to ensure the smooth completion of banking activities.

Compliance with regulatory standards is critical, and you will be expected to complete training successfully, covering topics such as the Bank Secrecy Act and Anti-Money Laundering regulations.

Participation in sales initiatives assigned by management is required, with a focus on cross-selling additional products and services to enhance customer relationships.

Maintaining a professional image for the bank is paramount, and you will assist colleagues as needed while undertaking other tasks as directed by management.

SUPERVISORY RESPONSIBILITIES

This position does not include supervisory duties.

QUALIFICATIONS

To excel in this role, candidates must demonstrate the ability to fulfill essential responsibilities satisfactorily. The qualifications listed below represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION and/or EXPERIENCE

A high school diploma or equivalent is required; one to three months of related experience and/or training is preferred. Previous experience in cash handling and customer service is advantageous.

LANGUAGE SKILLS

Ability to read and interpret various documents, including safety guidelines and procedural manuals. Proficiency in writing routine reports and effective communication before groups is essential.

MATHEMATICAL SKILLS

Capability to perform basic arithmetic operations and interpret numerical data is necessary.

REASONING ABILITY

Ability to apply common sense to follow instructions provided in various formats and to address problems involving multiple variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

A valid driver's license may be required for travel related to this position; bilingual skills are a plus.

PHYSICAL DEMANDS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee is regularly required to use hands for various tasks, reach with hands and arms, and communicate effectively. The employee frequently stands and walks, and occasionally sits or engages in other physical activities. Lifting and moving items up to 50 pounds may be necessary.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee may be exposed to moving mechanical parts and varying weather conditions. The noise level in the work environment is typically moderate.

The above statements are intended to describe the general nature and level of work performed by the individual in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employment is at the discretion of the employer, and either party may terminate the employment relationship at any time.