Quality Assurance Analyst I

1 day ago

Anchorage, Alaska, United States GCI Communication Corp Full time
Job Description

GCI Communication Corp is seeking a highly skilled Quality Assurance Analyst I to join our team. As a Quality Assurance Analyst I, you will play a critical role in ensuring the quality of our IT systems and integrations.

Key Responsibilities
  • Perform quality assurance and testing activities to ensure the quality of our IT systems and integrations.
  • Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications.
  • Validate system application functionality across various hosted and on-prem solutions, integrations, integrated systems, operational processes, and custom development ensuring their alignment with design specifications and database updates.
  • Write clear, concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems.
  • Work closely with technical resources and testers on review and resolution of issues.
  • Review test plans and cases written by others for coverage and completeness.
  • Review requirements and design documentation and participate in design reviews.
  • Assist Project Managers and Scrum Masters in planning and estimating efforts, providing input and clarity on testing requirements and level of effort estimates.
  • Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs.
  • Work collaboratively with developers, business system analysts, project managers, and scrum masters to ensure quality product development and successful project deliveries.
  • Assist in developing and maintaining quality assurance procedures and standards.
Requirements
  • High School diploma or equivalent.
  • Bachelor's degree in Business, Technology, Computer Science or relevant field.
  • Minimum of three (3) years of experience in quality assurance, product/project management, configuration/development, business systems analysis, monitoring, or other related experience.
  • IT Project Experience.
  • Software Test Certifications.
  • Project Management Professional (PMP and/or PMP-ACP).
  • Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma.
  • Certified Scrum Master (SAFE Certification).
  • Applications, Programming, and Software certifications desirable.
  • ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, Master.
  • Telecommunications experience.
  • Other telecom industry or job specific certifications.
Preferred Qualifications
  • User Acceptance Test Planning and Implementation experience for hosted and/or on-premises applications and integrations.
  • Test Automation or Monitoring Experience.
  • Netcracker platform experience or other order to billing/CRM/Financial software package.
  • Experience testing: Website development, User Experience (UX) Design, Mobile Apps, Telecom software and systems, financial systems, engineering systems and switching, mobile device design, Cloud based solutions, Next gen connected devices, E-commerce, CRM, e-payment, and/or order to cash product process development lifecycles.
  • SQL scripting skills in Oracle and MS SQL.
  • Testing experience in a production environment with regular and frequent code releases.
  • Business analysis and/or Project Management skills.
  • Ability to use and create or configure automated testing tools for testing such as scripts or other available testing tools.
  • Functional testing experience.
  • Familiarity with JIRA, Confluence, Kanban.
  • Functional understanding of Intranet and Internet technologies including HTTP, FTP servers, application servers, and internet protocols.
  • Experience with web analytics/reporting tools.
Additional Requirements
  • This is an entry-level position working under close supervision. Provides assistance to higher-level staff.
  • Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
  • Ability to accurately communicate information and ideas to others effectively.
  • Physical agility and effort sufficient to perform job duties safely and effectively.
  • Ability to make valid judgments and decisions.
  • Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
  • Must work well in a team environment and be able to work with a diverse group of people and customers.

GCI Communication Corp is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

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