Guest Room Quality Assurance Specialist
2 weeks ago
About Hilton Garden Inn Anchorage
We are seeking a dedicated and detail-oriented individual to join our team as a Guest Room Quality Assurance Specialist. In this role, you will play a vital part in ensuring that our guests enjoy a consistently exceptional experience by maintaining the highest standards of cleanliness and order throughout our property.
Responsibilities:- Conduct thorough inspections of guest rooms following cleaning to verify adherence to established protocols and brand standards.
- Monitor common areas, ensuring they are maintained in a clean and presentable condition.
- Collaborate with the Housekeeping Management team on monthly inventory procedures.
- Utilize our property management system to efficiently allocate guest rooms to housekeeping attendants, promoting fairness and balance.
- Provide support to housekeeping attendants by assisting with cleaning tasks, such as stripping beds, removing trash, and restocking supplies.
- Perform light cleaning duties in guest rooms as needed, including making beds, sanitizing bathrooms, dusting furniture, vacuuming carpets, and cleaning windows and mirrors. Report any maintenance issues promptly.
- Maintain cleanliness and organization of housekeeping carts and assist with stocking supplies as required.
- Greet guests warmly and acknowledge their presence with a friendly and professional demeanor.
- Remove used linens, trash, and amenities from guest rooms to ensure a fresh and welcoming environment.
- Contribute to laundry operations by assisting with tasks such as stripping, folding, washing, and delivering linens.
- Respond promptly and efficiently to special requests from guests, ensuring their satisfaction.
- Ensure that all guest rooms meet brand standards for cleanliness and presentation.
- Ability to arrive punctually for scheduled shifts.
- Physical capability to move heavy objects such as carts, linen bags, and ironing boards.
- Physical ability to operate cleaning equipment effectively, including vacuum cleaners, brooms, and spray bottles.
- Capacity to read and comprehend room/suite numbers accurately.
- Excellent communication skills for interacting with guests and colleagues.
- Strong attention to detail and commitment to upholding cleanliness standards.
We are committed to fostering a positive and supportive work environment that values teamwork, integrity, leadership, ownership, and a customer-centric approach. If you possess the qualities outlined above and are eager to contribute to our team's success, we encourage you to apply.
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