Customer Service Ambassador
3 weeks ago
As a Guest Service Representative at the Mall of America, you will be the front-line ambassador for our guests, ensuring they have a positive shopping and entertainment experience. Your exceptional customer service skills and ability to multitask will make you an invaluable asset to our team.
Key Responsibilities:
- Provide prompt and courteous service to guests at our guest service desks and kiosks.
- Greet guests in a professional manner and provide requested information efficiently.
- Assist guests with the purchase of MOA gift cards, merchandise, and rental items such as strollers and electronic carts.
- Oversee monetary transactions using a computerized point of sale system.
- Be able to account for all funds by accurately ringing sales and counting out.
- Ensure that all monetary transactions are completed using established cash handling procedures.
- Coordinate the MOA lost and found program.
- Listen to guest issues and direct the matter to appropriate staff for resolution.
- Ensure overall cleanliness and safety of the work area.
- May provide support in other work areas as needed.
Requirements:
- Must be at least 16 years of age.
- High School Diploma or equivalent.
- 1-2 years post-secondary education preferred.
- At least 2 years previous guest service experience.
- Previous cash handling experience required.
- Must possess outstanding guest service skills.
- Excellent written and verbal communication.
- Basic computer skills.
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