Hospital Ambassador

16 hours ago


Minneapolis, Minnesota, United States Allina Health Full time
Job Summary

We are seeking a skilled and compassionate Hospital Ambassador to join our team at Allina Health. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to patients and guests, promoting a positive and professional image of our hospital, and ensuring a warm and welcoming environment for all visitors.

Key Responsibilities
  • Provide exemplary customer service to patients and guests, responding to their needs and concerns in a timely and professional manner.
  • Model the Guest Service Behavior Standards, adhering to department workflows and ensuring a high level of service quality.
  • Create a welcoming environment as the first point of contact for patients and guests, assisting and providing information as needed.
  • Assist with the training and coaching of volunteers to service standards, modeling exceptional service for volunteers at all times.
  • Maintain a clean and safe environment, keeping frontline service areas neat, clean, and orderly.
Requirements
  • Must be 18 years of age with education and/or experience needed to meet required functional competencies.
  • High school diploma or GED preferred.
  • 0 to 2 years in a fast-paced customer-focused service role or office environment required.


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