Theatre Experience Ambassador

4 weeks ago


Minneapolis, Minnesota, United States Emagine Entertainment Full time
Job Title: Theatre Experience Ambassador

At Emagine Entertainment, we're looking for a Theatre Experience Ambassador to join our team. As a key member of our staff, you will be responsible for enhancing the theatre experience for our guests by providing exceptional customer service and ensuring a welcoming and enjoyable environment.

Key Responsibilities:
  • Provide outstanding customer service by greeting and educating guests about concession items, movies, rating systems, and theatre directions.
  • Identify and recommend additional concession and seating offerings to enhance the overall movie entertainment experience.
  • Accurately process and disburse cash and credit card transactions to ensure a quick and efficient payment processing experience.
  • Monitor individual theatre environment and enforce Emagine's Code of Conduct to ensure a safe and enjoyable experience for all guests.
  • Monitor and maintain food and beverage quality to ensure guests are served quality products that enhance their Emagine experience.
  • Monitor and maintain restrooms, lobby, and theatres to ensure a comfortable and clean experience for all patrons.
Requirements:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Basic computer skills.
Performance Measurements:
  1. Team Member functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
  2. Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
  3. Good relations exist with guests. Guest problems or questions are courteously and promptly resolved.
  4. Good working relationships and coordination exist with other team members and management.
  5. Company sales goals are consistently met and promotions are supported.

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