Guest Experience Ambassador

4 weeks ago


Minneapolis, Minnesota, United States ASM Global Full time
Job Summary

We are seeking a highly skilled Guest Experience Representative to join our team at U.S. Bank Stadium. As a key member of our Event Services team, you will be responsible for providing exceptional customer service and hospitality to all guests entering the stadium.

Key Responsibilities
  • Meet and greet all guests, checking for valid tickets when necessary
  • Provide personal and proactive assistance to guests, ensuring a high level of customer service and hospitality
  • Assist guests with directions to seating sections and key attractions within the stadium and surrounding areas
  • Establish and maintain cooperative relationships with guests and other stakeholders
  • Receive and respond to guest requests and complaints, escalating serious issues to supervisory staff
  • Retain a thorough knowledge of the stadium layout, seating sections, and key attractions
  • Enforce stadium and league rules, regulations, and policies
  • Provide immediate assistance and emergency notification to guests in the event of an accident or injury
  • Assist in evacuating the stadium in the event of an emergency, maintaining a calm and professional demeanor
  • Monitor public areas to maintain order and safety
Requirements
  • High School Diploma or equivalent
  • Previous experience in venue events and customer service roles
  • Excellent written and verbal communication skills
  • Ability to prioritize multiple projects and demonstrate problem-solving and communication skills
  • Supervisory experience preferred
  • Professional presentation, appearance, and work ethic
Working Conditions

The physical demands of this role include standing for long periods, walking long distances, and climbing stairs. Employees may be exposed to inclement weather and may work at heights. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.



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