Customer Engagement Manager
1 week ago
Compensation Range:
$23-$25
What We Provide:
Competitive starting salary based on experience and location.
Potential bonus incentives linked to company performance.
Opportunities for community engagement and volunteering.
Comprehensive Benefits Package that includes: 401(K)
Medical, Dental, Vision, Disability, Supplemental, and Life Insurance
Paid Time Off
Employee Stock Purchase Plan
Pet Insurance
Qualifications:
Requirements for Applicants
Minimum of 2 years' experience in Customer Service or Sales is essential.
Prior experience in the transportation sector is preferred.
A Bachelor's degree or an equivalent combination of education and experience is required.
Ability to prioritize tasks effectively.
Capacity to thrive in a dynamic team environment.
Flexibility to adapt to shifting priorities.
Advance Your Career
At Swift, our most valuable asset is OUR PEOPLE. We are committed to excellence and strive to deliver our best every day.
We consider ourselves a family where every voice matters and each individual plays a crucial role in our collective success and the success of our drivers.
Your insights and viewpoints are valued at Swift Transportation.We recognize you as the subject matter expert, and we trust you to develop and implement ideas that align with the company's best interests.
Join a larger mission. Become part of the #1 full truckload carrier in the nation. Join Swift Transportation.Job Responsibilities:
Key Duties and Responsibilities
The Customer Account Manager will deliver account services to high-profile or major clients.
Collaborate with various internal departments to ensure a balanced distribution of capacity and freight while maintaining high service standards.
Establish and nurture internal and external relationships that provide compelling short- and long-term customer value propositions and efficient methods for transporting our clients' freight.
As the Customer Account Manager, your responsibilities will include:Leading and soliciting business from a designated group of clients by utilizing daily available capacity.
The Customer Account Manager will act as an extension of Sales to enhance business revenue.
Oversee the balance of capacity and freight while ensuring exceptional service levels.
Maintain an understanding of customer contractual obligations.
Generate monthly reports regarding service levels for clients and participate in service-oriented conference calls to provide clarity.
The Company is an equal employment opportunity employer.The Company's policy prohibits unlawful discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other protected category under applicable laws.
The Company also prohibits harassment of applicants and employees based on any of these protected categories.KT123
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