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Customer Engagement Specialist

2 months ago

Phoenix, Arizona, United States Bell Ford Full time

About the Role

Bell Ford is seeking a highly skilled Business Development Sales Representative to join our team. As a Business Development Sales Representative, you will be responsible for engaging customers, building relationships, and ultimately helping them with their vehicle purchase.

Key Responsibilities

  • Answer and analyze all inbound leads and work with customers to understand their needs and preferences.
  • Use inbound scripts to schedule appointments with customers and provide them with information about our vehicles.
  • Log all customer information and comments into our CRM system.
  • Respond promptly to internet leads and contact customers by phone to schedule appointments.
  • Contact customers using outbound scripts to schedule appointments for sales and provide them with information about our vehicles.
  • Schedule all future contact as needed and re-schedule no-show customer appointments.
  • Generate emails and phone calls according to contact timelines to stay in touch with customers and provide them with updates about their vehicle purchase.
  • Have a thorough knowledge of our new and used car inventory and be able to answer customer questions about our vehicles.
  • Forward all customer concerns to the BDC Manager and follow up to ensure that the customer's issue is resolved.

Requirements

  • Customer service phone experience is required.
  • Automotive experience is preferred.
  • Must have strong customer service acumen and excellent conversational skills.
  • Must enjoy working with other professionals in a friendly and team-oriented environment.
  • Professional appearance and demeanor are essential.

What We Offer

Bell Ford offers a competitive pay plan with salary plus commission, as well as a full benefits package including medical, dental, short-term disability, long-term disability, and voluntary life insurance. We also offer employer-paid basic life insurance and a 401(k) plan with a company match.

Equal Opportunity Employer

Bell Ford is an equal opportunity employer and participates in the E-Verify Employment Eligibility program. We welcome bilingual candidates and are committed to providing a diverse and inclusive work environment.