Customer Engagement Specialist
2 weeks ago
Role Summary
As a Sales Consultant at Super Star Car Wash, you will be instrumental in enhancing sales by effectively conveying the advantages of our services. Employing a consultative sales methodology, you will assist customers in navigating their choices, demonstrating your enthusiasm for assisting individuals and identifying solutions that best suit their needs.
In our dynamic setting, adaptability and flexibility are vital to remain proactive and fulfill our customers' expectations. We emphasize integrity and trust within our sales team, cultivating a supportive and ethical work environment.
Key Responsibilities
- Establish Customer Relationships: Inquire effectively to reveal unique needs and offer tailored solutions.
- Provide Outstanding Service: Be the approachable representative that customers rely on.
- Finalize Sales: Utilize your communication abilities to successfully close sales and address customer requirements.
- Promote Services: Introduce and market our array of services to potential clients.
- Meet Sales Goals: Achieve and surpass sales objectives within the designated timeframe.
- Stay Updated: Remain informed about the services we provide.
- Engage Clients: Present unlimited car wash packages monthly and upsell services to current customers.
- Additional Duties: Undertake other responsibilities as assigned.
Qualifications
- Education: High school diploma or equivalent.
- Experience:
- Minimum of two years in customer service.
- At least one year of sales experience in a high-energy environment.
- Flexibility: Ability to thrive in a fast-paced, outdoor setting.
- Communication Skills: Strong verbal and interpersonal communication skills.
- Adaptability: Willingness to work outdoors and adjust to varying weather conditions.
Work Environment
- Indoor and Outdoor Work: Primarily operate in outdoor settings.
- Weather Exposure: Experience varying weather conditions including heat, cold, rain, and wind.
- Noise Levels: Moderate to high noise levels from machinery and vehicles.
- Team Interaction: Regular collaboration with colleagues and customers.
- Fast-Paced Environment: High activity levels, especially during peak times.
- Customer Engagement: Frequent interaction with customers.
- Physical Requirements:
- Extended periods of standing and walking.
- Manual tasks and equipment operation.
- Endurance and stamina throughout the shift.
Compensation Transparency
The compensation for the successful candidate will vary based on geographic location, skills, relevant experience, education, training, and other legally permissible factors. This position is eligible for weekly commissions and bi-weekly retention bonuses based on individual performance.
Why Choose Super Star Car Wash
Super Star Car Wash is more than just a car wash; it’s a place to relieve your stress and mess. We are dedicated to providing exceptional care for our customers, communities, and team members.
With over 100 locations across multiple states, we are committed to fostering a positive impact on our employees' futures by focusing on our Core Values: Integrity and Trust, Accountability, Customer Focus, Results Driven, and Interpersonal Savvy.
We believe in promoting from within and have numerous examples of employees who began in entry-level roles and advanced to leadership positions.
Benefits
- Potential earnings of $20-$25 per hour when combining hourly pay and commissions.
- Comprehensive Medical/Dental/Vision/401k benefits for full-time and part-time employees after a waiting period.
- Weekly pay along with monthly retention commission bonuses.
- Flexible scheduling options.
- Complimentary weekly car washes.
- Tuition reimbursement for full-time employees.
- Referral program with monetary incentives.
Equal Opportunity Commitment
Super Star Car Wash is dedicated to equal opportunity and complies with all employment laws, ordinances, and regulations. We will provide reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified.
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