Client Engagement Manager

2 weeks ago

Phoenix, Arizona, United States Connection Full time

Overview:

What We Do

At Connection, we simplify the complexities of IT by facilitating the synergy between individuals and technology. Whether a client seeks enhanced management of their inventory, workforce empowerment, or data security, we are here to deliver. Our approach involves identifying the ideal mix of technological hardware, software, cloud solutions, and support services to meet those needs. Essentially, we serve as the IT Department for IT Departments.

Who We Are

Our organization thrives on a diverse array of backgrounds, experiences, and viewpoints. This diversity fuels our innovation and sets our technology solutions apart from the competition. We invite you to contribute your unique insights and experiences to a team that values creativity, fresh ideas, and a commitment to assisting others.

Why You Should Join Us

At Connection, you will discover a supportive environment and a fulfilling career, complemented by excellent benefits. We take pride in offering a comprehensive rewards package that encompasses financial, emotional, and physical resources for you and your family. Our compensation structure, retirement plans, health insurance, and additional benefits are both progressive and competitive. We recognize the significance of our employees' emotional well-being, providing complimentary therapy sessions, mental health coaching, and meditation resources. Additionally, you will benefit from a generous paid time off policy that includes vacation, sick leave, as well as Wellness and Volunteer Time Off days.

We are in search of a Client Engagement Manager to join our Customer Success team. As we expand our Customer Success initiatives, your role will be pivotal in driving adoption among our existing clientele through effective onboarding and educational efforts. Responsibilities will include fostering robust relationships with clients, engaging with key business leaders to enhance engagement and adoption throughout the customer journey. You will serve as a trusted advisor, collaborating with decision-makers to maximize the value derived from their technology investments, promote the utilization of existing services, and identify opportunities for growth within assigned accounts.

Key Responsibilities:

  • Deliver value to clients by helping them articulate their business objectives and crafting a success plan that outlines clear goals, stakeholders, milestones, risks, and metrics for achievement.
  • Establish a trusted advisory relationship with each assigned client, ensuring continued value from Connection's solutions.
  • Exhibit a profound understanding of the client's industry and business dynamics.
  • Assist clients in transforming their operations through the effective use of cloud services and managed solutions.
  • Build and maintain strong relationships with clients to foster solution adoption and support new opportunities.
  • Utilize deep functional expertise to enhance the client's usage of existing services.
  • Collaborate cross-functionally with internal teams (Sales, Solution Specialists, Account Managers) to ensure alignment and success.
  • Guarantee the timely and effective delivery of our solutions in accordance with client needs and objectives.
  • Facilitate envisioning sessions with clients, guiding them through their digital transformation and showcasing the benefits of choosing Connection as their managed services provider.

Experience, Skills, and Qualifications:

  • A minimum of 3-5 years of experience in an enterprise support setting, with a solid grasp of corporate cloud requirements and the cloud industry landscape.
  • Proven ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-suite.
  • Manage the delivery of agreed-upon services to ensure high levels of customer satisfaction and trust.
  • Able to oversee a diverse portfolio of accounts linked to large enterprise clients.
  • Strong interpersonal skills to establish trusted advisor relationships with clients.
  • Experience in delivering client-focused solutions tailored to customer needs.
  • Preferred certifications: AZ-900 and M365.
  • Advanced proficiency with CRM systems such as Salesforce.

Compensation:

Min: USD $85,000.00/Yr.

Max: USD $110,000.00/Yr.

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