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Customer Engagement Associate

2 months ago

Phoenix, Arizona, United States Chewy Full time

Join Our Team

Are you someone who thrives on connecting with others and enjoys having impactful conversations while assisting them? If so, this could be the ideal position for you.

Chewy is transforming the pet retail landscape as one of the leading e-commerce platforms. We are looking for dedicated Customer Service Representatives to become part of our esteemed customer support team.

In this position, you will be expected to be comfortable working remotely and must reside within Arizona. The starting pay is $15.50 per hour, with opportunities for professional growth and skill enhancement while working from home.

We seek individuals who are more than just order processors or script-followers; we want those who can genuinely engage with our customers over the phone, think critically on their feet, and possess a sincere passion for helping others. A love for pets is a valuable asset.

Your Responsibilities

+ Directly interact with customers who reach out to us for various inquiries, from assisting them in selecting their new pet to resolving issues when things don't go as expected.

+ Investigate and troubleshoot to identify suitable solutions for customers, proactively think ahead, and set follow-ups as necessary to ensure complete resolution.

+ Approach interactions with understanding, employing active listening, patience, empathy, and kindness towards customers and team members alike.

+ Embrace a mindset of continuous learning. We encourage feedback and foster a culture of open-mindedness for personal and professional growth.

+ Collaborate with colleagues, your direct supervisor, and other team members across various levels of the organization using virtual communication tools to contribute to a vibrant customer-focused culture.

Qualifications

+ Minimum of 2 years of experience in customer service.

+ Exhibit exceptional communication skills (written, verbal, and listening) during a written assessment.

+ Ability to manage multiple tasks (e.g., engaging in a phone conversation while navigating on a computer and taking notes) and perform effectively in a dynamic environment.

+ Proficient in using computers for data entry and quick navigation through systems and the internet to find information that supports our customers.

+ Adaptability to changes in business needs.

+ Flexibility to adjust schedules and work overtime as required by the business unit.

+ Proven ability to maintain confidentiality and secure sensitive information.

+ High school diploma or equivalent.

+ Must successfully pass a background check.

Technical Requirements

+ Your workspace must be spacious enough to accommodate computer monitors and free from distractions, including background noise that could affect the customer experience.

+ A suitable work area for webcam use is necessary.

+ You need a reliable wired, high-speed internet connection (30 Mbps+ download speed/10 Mbps+ upload speed). Applicants must meet this requirement.

+ You will provide high-speed internet; we will supply all other necessary equipment (computer, monitor, keyboard, mouse, headset, webcam).

+ A phone line is not required, but you must have a cell phone or tablet that can be used for two-factor authentication.

Why Choose Chewy Customer Service?

It's not just about us; it's also about what you gain. At Chewy Customer Service, you are empowered to reach your full potential.

+ YOU BELONG: Chewy is a place where you can be your true self. Our customers and partners come from diverse backgrounds, which enriches our community.

+ YOU CAN GROW: Our culture supports those who are committed to achieving results and becoming their best, regardless of their role or location.

+ YOU CAN MAKE A DIFFERENCE: We encourage curiosity, questions, and the sharing of ideas, empowering you to take ownership in everything you do.

+ YOU WILL RECEIVE SUPPORT: When you join Chewy Customer Service, you will benefit from ongoing training, resources, and opportunities to excel.

+ YOU WILL BE REWARDED: Chewy offers competitive wages, medical and dental insurance, a 401k plan, and more. The greatest benefit is the chance to collaborate with other intelligent, driven, and passionate individuals who are making a difference every day.

Chewy is dedicated to equal opportunity. We value and embrace diversity and inclusion among all team members.