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Customer Engagement Specialist
2 months ago
What We Provide
- Comprehensive Benefits Package
- Paid Time Off
- Structured Training Programs
- Retirement Savings Plan
- Identify and pursue opportunities to enhance customer satisfaction
- Engage with clients to assess their unique needs and facilitate new/used vehicle sales presentations
- Collaborate closely with the BDC Manager and fellow BDC sales team members to ensure all sales leads are documented and followed up in the CRM system
- Execute phone outreach as directed by the BDC Manager
- Contribute as a team member within the BDC, including cross-training for internet inquiries and phone sales roles
- Conduct tours of the sales department for service
- Stay updated on new products, features, and accessories, along with their advantages for customers
- Participate in product and sales training sessions as required by the BDC
- Attend regular sales meetings
- High school diploma or equivalent
- Ability to read, analyze, and interpret various business documents and regulations
- Strong writing skills for creating reports, correspondence, and marketing materials
- Effective presentation skills to convey information and address inquiries from diverse audiences
- Mathematical aptitude for calculating discounts, commissions, and other financial figures
- Capability to understand and follow written and verbal instructions
- Valid driver's license with a clean driving record