Field Operations Specialist
4 days ago
Flash Inc is seeking a skilled Field Technician to provide exceptional support to our clients in the parking technology industry.
Job Summary:We are looking for a detail-oriented and customer-focused individual to join our team as a Field Technician. As a Field Technician, you will be responsible for providing regional onsite support, troubleshooting issues, and ensuring that all Flash Parking equipment is fully functional.
Key Responsibilities:- Provide regional onsite support across multiple garages and parking lots, ensuring that all Flash Parking equipment is fully functional and troubleshooting issues as they arise.
- Oversee onsite installation tasks, including supporting installation contractors, making low voltage terminations, completing network installations, starting up and testing equipment, and providing onsite training to clients.
- Communicate project updates to the Project Manager and notify clients when repairs are complete.
- Document issues and resolutions daily in a ticketing system.
- Work with the manager to schedule and coordinate work and repairs for hardware failures that require contracted vendor involvement.
- Manage installations under the guidance of the Project Manager, fully understanding the scope and nature of each project.
- Commission and test all aspects and functionality of Flash equipment upon installation completion.
- Service, troubleshoot, and resolve issues, ensuring all hardware, systems, and equipment are tested and working properly before leaving clients' locations.
- Complete commissioning documents, provide onsite hardware client training, and handle other necessary communications.
- 2-5 years of experience in a technical field, preferably related to parking or mobility technology.
- Experience in customer success, project coordination, or technical roles.
- PARCS experience, Access Control/CCTV experience; CompTIA A+, Network+ certifications are preferred.
- Organized and flexible approach to work, with a clear track record of handling multiple priorities.
- A candidate successful in this role would ideally have strong pathways for growth within Field Operations or other roles within the organization.
- If required to drive a company vehicle, a Motor Vehicle Record (MVR) check will be conducted.
- Competitive salary range: $29 - $38 an hour.
- Salary will be determined based on candidate's skills and experience level.
- Quarterly bonus.
- Comprehensive medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and flexible work environment.
- Opportunities for professional growth and development.
Flash Inc is an equal opportunity employer dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. Flash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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