Field Operations Manager

1 week ago

Philadelphia, Pennsylvania, United States Gladus LLC Full time
Job Description

About the Role

Gladus LLC is seeking a highly skilled Field Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing our field sales and support teams, as well as our current business accounts.

Key Responsibilities

  • Manage the existing network of clients, identify new partners, suppliers, and distributors, and negotiate business and technical terms.
  • Cultivate relationships with key players and platform holders in the technology and manufacturing industries.
  • Be responsible for the deal pipeline by identifying opportunities that support strategic business priorities with business partners and suppliers.
  • Prioritize and monitor expenditures to ensure operational stability of implemented businesses.
  • Direct the installation, regular service, and technical maintenance of applicable product hardware and software.
  • Research industrial and commercial processes improvement opportunities and provide estimations of the general potential of the company.
  • Regular review, control, and improvement of existing and newly set-up accounts.
  • Coordination and regular audit of technical and collector services teams, establishing KPIs and monitoring progress on agreed objectives.
  • Regular location visits, audits for service and marketing compliance.
  • Data analysis of financial accounts and locations performance, preparation of periodical performance reports to stakeholders and management team.
  • Hiring, subject and field training, and line-management of the new and current field staff.
  • Answering customer support phone line and chat enquiries, acting as an escalation point for customer complaints.
  • Logging all account audit results and notes into the company CRM system.

Requirements

  • Your own car and clean Driver License (work-related gas and parking compensated).
  • Confidence and experience in building and maintaining relationships with business owners and managers at locations.
  • Proven track record in training and managing technical support and client services teams as well as field sales representatives.
  • Strong technical background, experience in using CRM and other mobile applications to increase transparency of the service.
  • Fluency in Spanish and English required.

What We Offer

  • $1,000 Sign-On Bonus (Paid after 3 months of employment)
  • Competitive salary + uncapped commission structure
  • Quarterly bonuses for high performers
  • Career Advancement
  • Health Benefits (HRA)
  • 100% Travel Reimbursement (gas, parking, tolls)
  • Paid Time Off (PTO) and Paid Holidays
  • Casual environment focused on teamwork
  • Extensive industry and technology training

Gladus LLC is an equal opportunity employer that does not discriminate. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, marital status, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws.

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