Field Operations Director

2 days ago


Philadelphia, Pennsylvania, United States Hunter Wave LLC Full time
Job Overview

Hunter Wave LLC is seeking a highly skilled Field Operations Manager to lead our field services team and drive business growth. As a key member of our operations team, you will be responsible for managing our network of clients, identifying new business opportunities, and developing operational and customer support services.

Key Responsibilities:

  • Manage and develop our field sales and support teams, ensuring they have the necessary tools and training to excel in their roles.
  • Develop and implement operational and customer support services, tools, and procedures to improve overall performance and profitability.
  • Collaborate with sales, accounts collections, and technical support teams to drive business growth and improve customer satisfaction.
  • Conduct regular audits and reviews to ensure compliance with company procedures and identify areas for improvement.
  • Develop and manage the company's CRM system to track customer interactions and sales performance.
  • Recruit, train, and manage a team of field staff, ensuring they have the necessary skills and knowledge to deliver exceptional customer service.
  • Develop and implement a comprehensive training program for field staff, focusing on technical skills, customer service, and sales techniques.
  • Monitor and analyze financial data to identify trends and areas for improvement, providing regular reports to stakeholders and management.

Requirements:

  • Proven experience in managing field sales and support teams, with a strong track record of driving business growth and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Strong technical background, with experience in using CRM systems and other mobile applications to track customer interactions and sales performance.
  • Fluency in Spanish and English required.
  • Ability to work independently and as part of a team, with a strong focus on customer service and sales.

Why Hunter Wave LLC?

  • Casual environment focused on teamwork and collaboration.
  • Extensive industry and technology training to support career development.
  • Competitive salary and KPI bonus structure.
  • Monthly health reimbursement arrangement (HRA) and comprehensive benefits package.
  • Paid time off and opportunities for career advancement.

*In order to share details on the product line and commission structure during the interview process, you may be asked to sign a confidentiality and non-disclosure agreement.

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