Field Service Specialist
3 days ago
Cambria is seeking a highly skilled Field Service Specialist to join our team. As a Field Service Specialist, you will be responsible for providing exceptional customer service by conducting site visits, assessing customer concerns, and facilitating on-site resolution.
Key Responsibilities:- Travel to customer sites to evaluate product concerns and conduct a detailed review.
- Provide outstanding customer service by being courteous, professional, and responsive.
- Inspect and follow established processes to address minor concerns.
- Document on-site findings and take photographs.
- Partner with Regional Product Representatives to escalate major concerns.
- Adhere to all safety policies and utilize personal protective equipment.
- Strong customer service skills with the ability to build rapport and effectively communicate with clients.
- Excellent problem-solving and critical thinking skills.
- Strong attention to detail and a commitment to quality workmanship.
- Accurate color perception required.
- Ability to operate various power tools safely and efficiently.
- Exceptional interpersonal, verbal, and written communication skills.
- Ability to stay calm and articulate clearly during high-stress situations.
- Valid Driver's License, will require motor vehicle background check.
- Competitive hourly range: $23-$30/hr.
- Company vehicle or mileage reimbursement.
- Health and Dental Insurance.
- Paid Time Off.
- 7 paid Holidays.
- 401(k) plus matching.
- Discretionary Profit Sharing.
- Flexible Spending Account.
- Life, Supplemental Life, and Disability Insurance.
- Referral Program.
- Tuition Reimbursement.
- Employee Assistance Program.
- Employee Discount.
- Professional Development Assistance.
Cambria offers a comprehensive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account, Life, Supplemental Life, and Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount, and Professional Development Assistance.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products-and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls.
For additional company information, please visit https://www.cambriausa.com/
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