Field Operations Manager
6 hours ago
- Manage the existing network of clients, identify new partners, suppliers, and distributors, and negotiate business and technical terms.
- Cultivate relationships with key players and platform holders in the technology and manufacturing industries.
- Be responsible for deal pipeline by identifying opportunities that support strategic business priorities with business partners and suppliers.
- Prioritize and monitor expenditures to ensure operational stability of implemented businesses.
- Direct the installation, regular service, and technical maintenance of product hardware and software.
- Research industrial and commercial processes improvement opportunities and provide estimations of potential benefits.
- Regular review, control, and improvement of existing and newly set-up accounts.
- Coordination and regular audit of technical and collector services teams, establishing KPIs and monitoring progress on agreed objectives.
- Regular location visits, audits for service and marketing compliance.
- Data analysis of financial accounts and locations performance, preparation of periodical performance reports to stakeholders and management team.
- Hiring, subject and field training, and line-management of field staff, ensuring they follow company procedures and are accountable for work done.
- Answering customer support phone line and chat enquiries, acting as an escalation point for customer complaints.
- Logging all account audit results and notes into company CRM system.
- Warehouse stock purchasing control.
- Fluency in Spanish and English.
- Your own car and valid Driver's License (work-related gas, tolls, and parking compensated).
- Previous experience as a Field Operations Manager or in a similar role.
- Confidence and experience in building and maintaining relationships with business owners and managers at locations.
- Good knowledge of operations and territory management.
- Proven track record in training and managing technical support and client services teams or field sales representatives.
- Experience in using CRM and other mobile applications to increase transparency of service.
- Exceptional communication and troubleshooting skills.
- Casual environment focused on teamwork.
- Extensive industry and technology training.
- Career development program.
- Competitive salary and bonus structure.
- Monthly health reimbursement arrangement (HRA).
- Comprehensive benefits including 100% work-related gas, tolls, and parking reimbursement.
- Paid time off.
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