Assistant Manager

1 day ago


Bartow, Florida, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our Dunkin' team. As an Assistant Manager, you will play a key role in supporting the Restaurant Manager and Shift Leaders in delivering exceptional customer experiences, driving sales growth, and maintaining operational excellence.

Key Responsibilities
  • Support the Restaurant Manager in overseeing daily restaurant operations, including floor operations, brand training programs, and guest service.
  • Lead team meetings and ensure that team members are aligned with restaurant priorities and goals.
  • Oversee brand training programs, schedule, train, validate, and certify team and shift lead staff.
  • Ensure that brand standards, recipes, and systems are executed consistently.
  • Develop and maintain a guest-focused culture in the restaurant.
  • Review guest feedback results and implement action plans to drive improvement.
  • Communicate restaurant priorities, goals, and results to restaurant team members.
  • Execute new product rollouts, including training, marketing, and sampling.
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements.
  • Control costs to maximize profitability.
  • Complete inventory on a periodic basis as determined by the franchisee.
  • Support the Restaurant Manager in completing the weekly labor schedule, ensuring all shifts are staffed to meet guest demand and service standards.
  • Support the Restaurant Manager in assigning staff and deployment.
  • Support the Restaurant Manager in completing supplier and other vendor orders.
  • Conduct self-assessments and corresponding action plans.
  • Ensure that the restaurant budget is met as determined by the franchisee.
  • Manage cash over/short in the restaurant and ensure that team members are following the franchisee's cash management policies.
Management Responsibilities
  • Recruit, hire, onboard, and develop restaurant team members.
  • Assist team and shift lead performance appraisal process.
  • Coach restaurant team members to drive sales, improve profitability, and guest satisfaction.
Requirements
  • Basic computer skills.
  • Fluent in spoken and written English.
  • Basic math and financial management.
  • Previous leadership experience in retail, restaurant, or hospitality.
Competencies
  • Good analytical skills and business acumen.
  • Works well with others in a fun, fast-paced team environment.
  • On-time, demonstrates honesty, and a positive attitude.
  • Willingness to learn and embrace change.
  • Ability to train and develop a team.
  • Guest-focused.
  • Time management.
  • Problem-solving.
  • Motivating others.

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